Client Application Support
Harris Local Government/INFOCON - Ebensburg, PA

HLG County is seeking a Support/Sales person to:
1. Provide application support to customers that will involve answering complex questions on the function and usage of our products. The successful candidate will investigate, manage, track and close client support issues, specifically related to the database and functions of the application(s). You must have the ability to multi-task and see issues through to resolution. You will serve as primary support liaison between company and customer.

2. Assist customers in PC hardware, Server, Printers, etc. purchases by providing quotes and recommendations. In this role, you will be supported by a great team, in providing exceptional customer service and development support.

What your impact will be:

• Operate as a frontline, primary support liaison between HLG County and our clients and effectively respond to inquiries of both a product and technical nature received by telephone or electronically submitted tickets
• Assess a variety of situations, reviewing software configuration, set-up and software code and identify the correct resolution or escalate according to departmental guidelines
• Maximize and maintain current knowledge and awareness of applications and related technologies
• Excellent analytical, research and problem-solving skills with a strong ability to multi-task and prioritize work effectively
• Exceptional attention to detail and the ability to grasp concepts quickly
• Provide hardware quotes and recommendations for customers.
• Other duties as assigned by management.

Product Focus:

Solutions – Hardware/Software Sales

INFOCON - County Access System and Print Mail Customer Support

Must be able to lift 40lb boxes of paper to assist Print Mail group during busy seasons.

Experience with the following: Microsoft Office 365 applications

What will help you stand out:

• Experience working in county government operations and knowledge of associated business processes
• Experience troubleshooting PC and network related issues
• Experience in customer support
• Experience in PC/hardware sales

Job Type: Full-time

Salary: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Ebensburg, PA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT support: 2 years (Preferred)

Work Location: One location

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