Cornell University Veterinary Specialists (CUVS) is a specialty and 24-hour emergency veterinary hospital located in easily accessible Harbor Point, Stamford CT. CUVS’s mission is to be a veterinary center that redefines the delivery of specialty and emergency medicine by bringing together the best of private practice with the best of academia to benefit pets, owners, and the profession. Our ethos is simple: you cannot have the best medicine without the best people. So, at CUVS, we take a very different approach to hiring, training and empowering our people. And we promote a culture that brings out the best in everyone.

For more information about Cornell University Veterinary Specialists, please visit our website at www.cuvs.org.

JOB SUMMARY (Full Time)

The Client Liaison is responsible for streamlining client visits to increase efficiency and communication within the hospital, as well as to provide a simple, personal experience for the client and their referring veterinarian. The Client Liaison is an integral part of the Clinical Operations team and is a key contributor to Cornell University Veterinary Specialists (CUVS)’s service culture.

KEY RESPONSIBILITIES:

• Provides flow of communication from the client services staff to the clinical staff and vice versa
• Main communicator to the referring veterinarians about each patient that enters CUVS. Ensures all communication to the referring veterinarian is seamless and thorough
• Works closely with the doctor, makes sure that all clients are updated daily on their pet’s health status, test results and future recommendations
• Creates and presents medical plans to the client making sure to establish value for all services when doing so
• Documents conversations in shared software
• Audits in-hospital patient invoices and outpatient invoices before check-out and discharge
• Calls all clients routinely after patient discharge to ensure pet is still doing well and there are no additional questions or concerns, and that all recommendations (including rechecks) are being followed. Updates attending doctor after calls

WORK ENVIRONMENT:

• Constant proximity to ill and injured dogs and cats of all sizes and dispositions
• Schedule requires flexibility and open availability; will include daytime and evening hours during the week, on weekends, and on holidays
• Walking and/or standing for extended periods of time
• Stress associated with patient illness, death, and compassion fatigue
• Exposure to zoonotic diseases

SKILLS AND CHARACTERISTICS FOR SUCCESS:

Required

• 1-2 years of relevant experience in a service-oriented environment, preferably in customer service, veterinary, or medical
• Flexible availability that includes days, nights, weekends, and holidays
• Experience in practice management/scheduling software
• Adaptability, being able to change directions seamlessly while demonstrating a positive attitude with clients and co-workers
• Highly organized and above-average attention to detail
• Good judgment and ability to work independently and responsibly
• Resourceful and collaborative problem resolution skills
• Strong and respectful written and verbal communication skills
• Dedication to excellent service for each client and patient
• Comfort with learning computer software
• Openness to feedback, coaching, and continuous learning
• Comfort working in close proximity with animals, including large dogs

EDUCATIONAL BACKGROUND AND WORK EXPERIENCE:

• High school diploma or equivalent

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Overtime
• Weekend availability

Work Location: In person

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