Client Service Representative - Lisbon Falls
Lisbon Falls Branch - Full Time (37.5 hours/week)
Working at Androscoggin Bank means that you'll make a difference in a growing company that is committed to supporting Maine's communities. You'll have access to training and professional development resources, excellent benefits including paid volunteer time, paid parental leave, tuition reimbursement and more, and be part of a team of high performing, engaged and empower colleagues.
Client Service Representatives are the face of the Bank, working with their team to directly service Bank clients. This is an impactful position, both for the Bank and for your clients.
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The pay rate for this position will depend upon experience, with a minimum of $19; advanced placement (CSR II or Senior CSR) is possible for a well-qualified candidate!
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After thorough training, Androscoggin Bank's Client Service Representatives perform a wide variety of service tasks including teller functions, opening new checking and savings accounts/services along with handling moderately complex transactions professionally and accurately.
In this role, you'll be responsible for understanding the financial needs of clients, and providing outstanding solutions-based service. You'll create strong relationships with clients enabling you to provide them with personalized service, including recognizing other financial service needs such as mortgages, commercial loans and investment services, and referring those customers to appropriate banking specialists.

Candidates for this position should possess exceptional customer service skills, a sales orientation and a high degree of accuracy in managing cash and following procedures. The ability to engage with business and individual clients in an engaging, professional manner is key to success, as is your ability to work well with your team of coworkers.

This 37.5 hours per week, full time position will be located in Lisbon Falls, and includes some Saturday mornings (rotating coverage) until noon.
This position carries great benefits, including paid time off, holiday pay, 401k participation with a generous match (we put money in your 401k even if you don't), and access to Androscoggin Bank's full insurance benefit package (medical, dental, vision, life, and disability). Androscoggin Bank grants new parents paid parental leave, and also offers paid volunteer time.
Hoping you could advance your career and your education? We can help. Androscoggin Bank is committed to supporting employee development, and employee benefits include tuition and education reimbursement.
Do you wish you could be more involved and connected in your company, beyond the level of your department? Androscoggin Bank offers that to you. Project teams, committees, events, in-house education, and more. It’s an amazing place to work.

Requirements:
Solid experience in customer service and a sales orientation, and demonstrated success in accuracy with cash or data management. High school diploma or equivalent. Our preference will be for a candidate with previous success in a customer-facing banking position. But – even without experience, if you have a real spark, a professional demeanor, and an honest and easy ability to connect with people, we’d like to see you apply. We may train a strong candidate who is interested in a career in banking.

High School Diploma or GED required. Some college coursework preferred.
Not the perfect fit? See all our current job postings HERE
We are deeply proud that Androscoggin Bank recently achieved B Corp Certification. This means we’ll continue to use profit to power our purpose, rather than serving as the purpose itself. We’ll serve the best interests of our clients, our employees and our communities, while also honoring our environment. Learn more about it here - https://www.androscogginbank.com/bcorp/
Androscoggin Bank is an Equal Opportunity Employer and does not discriminate on the grounds of race, color, religion, sex, sexual orientation, including gender identity and gender expression, national origin, citizenship status, age, disability, genetic information or veteran status.
EOE/Minorities/Females/Vet/Disabled

Behaviors
Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations
Preferred

• Goal Completion: Inspired to perform well by the completion of tasks
• Peer Recognition: Inspired to perform well by the praise of coworkers
• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Type: Full-time

Pay: From $19.00 per hour

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Work Location: In person

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