Being a part of the team at Androscoggin Home Healthcare + Hospice is more than just "fitting in", it is a sense of belonging to a community with people and purpose that make us feel connected. As we grow our Androscoggin family, we want you to experience respect and value for the talents you bring to our team and our mission. It's all about doing something together that makes belonging matter.

Individually we are unique, with our own histories beliefs, cultures and aspirations. Collectively we are a strong, talented and extraordinary group of professionals with a common purpose: To grow and thrive as individuals while working together to improve the quality of life for those in our service. We strive to be the very best version of ourselves and rely on our colleagues to do the same. We support one another. We celebrate achievements. We focus on our mission in the communities we serve.

Our Presque Isle office has a full-time position available for a Client Services Navigator!

PRIMARY PURPOSE OF DEPARTMENT: The Patient Services Center (PSC) part of the Business Innovations Group, and oversight of the PSC is provided by the Director of Strategic Business Innovations. The PSC facilitates delivery of best-in-class customer experience to all customers. Androscoggin’s customers include patients and their families, Referral Partners, employees, donors and Board Members, health insurance companies, and the communities we serve.

PRIMARY PURPOSE: The Client Services Navigator (CSN) engages and collaborates with Referral Partners to secure all required information and documentation to allow for timely coordination and delivery of services to patients referred to Androscoggin. Additionally, the CSN functions as a Subject Matter Expert (SME) on policies, procedures, and requirements for all Androscoggin service lines, including Home Care; Hospice Care; Palliative Care; Virtual Health; Transitional and Community Care; and other programs necessary to help patients achieve their home healthcare goals. The CSN will effectively leverage all available resources to help our customers understand and navigate the referral process by assisting customers telephonically, electronically, or by other organization-approved means. The CSN will collect, enter, and update patient information in our Electronic Medical Record database; coordinate with appropriate departments to schedule patient appointments; and perform other functions as assigned.

EXPERIENCE: 1-2 years nursing experience in the community health setting preferred; basic computer knowledge, data entry experience required. Working knowledge of medical terminology and health insurance authorization processing preferred. Ability to serve internal and external customers in a fast-paced multi-task environment.

Job Type: Full-time

Benefits:

• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Presque Isle, ME: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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