Client Services Specialist- Insurance Job at Dawson

Dawson Columbus, OH 43221

Permanent Opportunity, $41-$43k
Monday-Friday, 8:00am-5:00pm
Columbus, Ohio (onsite)

What the position offers:
  • Inclusive company culture
  • Paid parking
  • PTO and paid holidays
  • Company pays to get your Property & Casualty license after 6 months
  • 2-3 interview step process to make sure the culture/ skill set is a perfect fit for both the job seeker and client
What you’ll be doing:
  • Aid account managers and producers in handling and processing of new and renewal commercial lines business
  • Manage intense volume of emails; basic knowledge of MS Outlook, Word, & Excel required
  • Provide customer service to clients as assigned and requested
  • Coordinate expirations with account manager and producer to obtain renewal and/or new business information
  • Maintain expiration lists
  • Issue certificates of insurance and handle endorsement requests
  • Check new and renewal policies for accuracy in rating, typing, coverages, signatures, and input these transactions to generate billing invoices. Ensure these items are delivered to the client
  • Maintain client data in agency management system (Applied Epic Version) in accordance with agency procedure manual
  • Issue Auto ID Cards
  • Prepare proposals
  • Receive phone calls from clients and companies regarding coverage, claims, or administrative problems, and comply with the request and/or refer to the producer only when necessary
  • Maintain a suspense system within agency management system to follow up on outstanding orders, correspondence, and reports (follow up appropriately)
  • Be familiar with and follow agency E&O guidelines
  • Run motor vehicle reports and determine driver eligibility
  • Perform special projects at management’s request
Who we’re looking for:
  • Must be a self-starter, imaginative, and creative with great communication skills; both verbal and written
  • Someone who wants to learn and grow continually; as the insurance industry requires designations and certifications along the way (continued education is a must for this role!)
  • Must have a high sense of urgency, high energy
  • Willingness to obtain Property and Casualty license during the training process
  • Knowledge of Microsoft Excel and Word
  • Strong organizational and prioritization skills with ability to effectively manage multiple tasks
  • More process oriented. This individual is not dealing directly with the client - they are doing more of the back-office work required to service the client
#INDCSR


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