ebm provides employers with solutions and services to enhance employee benefits administration. We implement and support best-of-breed benefits technology platforms and consistently deliver industry-leading client experiences. We're proud to be recognized on the Inc. 5000 list as one of the fastest-growing private companies in America.

At ebm, everyone gives 110% - we live by our motto: Technology is only as good as the team that is behind it and our Core Values:

• All in
• Own it
• Nothing impossible
• Forward momentum
• No BS
• Positive vibes only

The seat:

Come help us enhance employee benefits administration for employers & their employees across the nation! We're looking for the next member of our Client Success Support team to provide support across all of our BenAdmin technology solutions and service offerings. If you are a quick study, radiate positivity, thrive under pressure, and are all about getting sh*t done, this is the position for you.

What you'll do:

• Call center & email support for employees of our clients, including technical support (such as password resets & login assistance), appointment scheduling for benefits counseling sessions, and telephonic benefits enrollment
• Process data for our dependent eligibility verification, carrier billing reconciliation, and ACA reporting services
• Assist with setup, testing, and ongoing support of our benefits administration technology solutions
• Provide support to the various departments within our Client Success team

If the below sounds like you, please apply:

• Proficient in Excel (VLOOKUP, pivot tables, basic functionality)
• Experience in the employee benefits industry is a strong plus! (but not required)
• A high degree of accuracy and attention to detail
• Balancing quality with speed. You will frequently be dealing with tight deadlines and will be expected to get things done efficiently without sacrificing on quality; time management and prioritization are fundamental
• The ability to effectively solve complex problems, adapt to change, and deal with the unexpected. You will need to think on your feet and apply critical-thinking skills on a daily basis, and must be comfortable with frequent shifts in direction
• A positive attitude and strong verbal and written communication skills. You will often be the first experience the end users of our products have with our organization when they reach out for help, so you must have the ability to put others at ease and guide them to the appropriate resources

Some of the benefits of working for ebm:

• Competitive salary with opportunity for growth
• Comprehensive insurance & benefits package: Medical, Dental, Vision, HSA, Company-Paid Life/AD&D, Company-Paid Short Term Disability, Company-Paid Long Term Disability, Company-Paid Employee Assistance Program, Voluntary Employee/Spouse/Child Life and AD&D, Voluntary Accident Insurance, Annual Wellness Subsidy
• 15 days paid time off (PTO) per year
• All federal holidays observed (11 paid holidays per year)
• 1 paid volunteer day per year
• 401(k) program with company match
• Professional development opportunities & access to resources for leveling up your skills, like courses through Coursera

Job Type: Full-time

Pay: $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Schedule:

• Monday to Friday

Travel requirement:

• No travel

Ability to commute/relocate:

• North Haven, CT 06473: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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