Client Support Specialist DI Labs

Get to Know us

DI Labs is a digital manufacturing powerhouse built by a team of product development engineers. Our advantage lies in our in-depth understanding of the product development process which guides our approach to problem solving, serving customers and investing in new technologies to meet the needs of the market. For us, it's all about meticulously refining each one of our digital manufacturing processes in order to push the limits of the technologies we bring on board.

Culture

At DI Labs, our success is powered by innovative people and technology. Our culture is what makes DI Labs a fun and rewarding place to work. We believe passion, humility and adaptability are the key ingredients to creating a meaningful experience and solving problems.

The Position

This is a highly visible and critical role at DI Labs. The role of customer service specialist is key in shaping our brand image and helps increase customer loyalty. This person will take ownership and have full responsibility and accountability for managing the day-to-day communication with customers. The primary responsibilities will include providing reactive and proactive customer support with the addition of marketing and photo support.

In this position, you will play a key role in driving and optimizing the integration of business processes and support services in the effort to drive customer experience, satisfaction, retention, and loyalty. This is not your average customer support specialist role. We are looking for someone that is passionate about delivering on expectations, as well as building and leading teams that provide unforgettable positive customer experiences. If this is you, then we should talk.

Responsibilities

• Provide technical and customer service support by clarifying the customer's request; assessing the situation; selecting and explaining the most effective solution.
• Respond to shipping inquiries and answer order status questions
• Keen awareness of company policies and procedures while applying sound judgment within scope.
• Assist with placement of orders, refunds, or exchanges
• Provide advice and technical assistance
• Managing workload, prioritizing urgencies

Our ideal candidate

• Holds a strict level of confidentiality
• Project Management Abilities
• Collaborative work style
• Extremely dependable
• Has excellent communication skills.
• Outstanding organizational skills.
• Must be detail oriented with excellent follow-up skills.
• Able to multi-task and work independently in a dynamic environment
• Loves a fast moving and fast changing environment.

Minimum Qualifications

• High School Diploma or equivalent 3-5 years related experience

Benefits

We believe in taking care of our teammates. One of the ways we do this, by covering our employees’ health insurance. On top of that, we offer a 401k with company match, paid time off and paid holidays off.

Compensation

Starting pay will be $18-$24 per hour, depending on experience.

Ready to apply?

Please submit your resume and optional cover letter.

At DI Labs we celebrate differences. We are proud to be an equal opportunity workplace employer.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Willmar, MN 56201: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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