Client Support Specialist Job at MMC Group
Identify, manage, escalate, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations, tablets, and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action.
Role Responsibilities: Provide basic technical support to Companies Clients. Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems.
Requirements:
1 - 3 years of related work experience, or an equivalent combination of education and experience.
1 - 3 years of customer service experience.
Excellent communication skills.
The ability to work in a team environment and commit to a flexible work schedule.
Job Type: Full-time
Pay: $30.00 per hour
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Grand Island, NE: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
- Microsoft Office 365: 2 years (Preferred)
- Active Directory: 2 years (Preferred)
- LogMeIn: 2 years (Preferred)
- Tandem AS/400 Support: 2 years (Preferred)
- AOVPN: 2 years (Preferred)
- FortiClient: 2 years (Preferred)
Work Location: In person
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