Clinical Phone Specialist (LPN, CCMA, CMA, RMA)
Job Type: Full-time / Non-Exempt
(Mon-Thurs: 8 a.m.- 5 p.m./Friday: 8 a.m.- 2 p.m.)
Job Location: Muskegon, MI

Hackley Community Care (HCC) is a mission-driven organization that embraces company values and recognizes staff as individuals making their own unique contributions. HCC is seeking a highly self-motivated individual with excellent patient and clinical skills.

Under the direct supervision of the Site Manager, the Clinical Phone Specialist functions using a team-based approach as a member of the Integrated Care Team and is the patient’s first line contact with the medical staff when they call with a concern or question.

Benefits and Perks for Clinical Phone Specialist:
No scheduled weekends or evenings
Paid time off
Paid holidays
Quarterly bonuses
Vendor discounts
Retirement plan
Medical, dental, vision, and other insurances

Job Qualifications:

• High school diploma or equivalent required.
• Graduated from an accredited medical assistant or nursing program.
• Current active, in good standing, Medical Assistant certification or LPN licensure in the State of Michigan.
• Possess knowledge of and utilizes nursing principles, practices and protocols.
• Possess good oral communication skills and is able to utilize these skills to appropriately assess patients during limited phone conversations.
• Possess the ability to work independently and as part of a team.
• Oral and written communication is accurate and professional.
• Passionate to work with the underserved population.
• Proficient computer skills.

Hackley Community Care (HCC) requires all team members, including temps, contractors, interns, residents, students, etc. to receive the COVID-19 vaccinations subject to certain exclusions. HCC is committed to granting reasonable accommodations in accordance with applicable laws.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

License/Certification:

• MA or LPN (Required)

Work Location: One location

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