How will this role have an impact?

The Clinical Services Coordinator acts as a clinical liaison between members, providers, and health plans. This position will be responsible for identifying urgent/emergent health concerns from the Signify Health providers to the member's health plan, primary care physicians, and/or internal Signify Health team members, while effectively documenting case management needs to the health plan. The Clinical Services Coordinator must have a strong understanding of medical terminology and excellent critical thinking skills.

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

This role will report to the Clinical Services Team Lead.

What will you do?

• Follow client customary referral request guidelines to generate health plan referrals
• Direct communication with Signify Health providers regarding urgent/emergent referrals
• Direct communication with select health plans to report care management issues
• Maintain daily performance quota as defined by department
• Provide support for in-field Signify Health Clinician inquiries via inbound calls
• Work effectively with frequent interruptions

We are looking for someone with:

• High School Diploma or equivalent
• MA, CNA or LVN required
• 3+ years experience working in a medical office, hospital or other clinical setting
• Accurate data entry skills
• Typing speed min 45 WPM
• Strong attention to detail

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals' clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we're able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify's intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we're driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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