The Clinical Services Director will be responsible for the oversight of all Association for Mental Health and Wellness clinically oriented services, residing under current and future programs. This is a high level management position that requires extensive clinical experience, a belief in and commitment to Person Centered Psychiatric Rehabilitation and Recovery initiatives, which is incorporated into clinical service delivery. The position will require an affinity for strategic thinking and problem solving in the course of day-to-day clinical operations.

Responsibilities typical of the position include oversight of: census and revenue growth, quality of services, management of clinical personnel, and regulatory compliance. The Clinical Administrator works in collaboration with Programmatic Supervisors and Directors, along with clinicians, Psychiatrist/Nurse Practitioners, and fiscal/billing staff to ensure that all resources in the clinic are being used to best serve clients’ needs. This position will provide leadership and direction in planning for the development and growth of clinical services such as Dual Disorder Treatment and Medication Assisted Treatment services.

Key Responsibilities and Tasks

Coordination

• Monitor and respond to cross-program deliverables (census enrollment, service delivery, program regulations, revenue)
• Development and submission of monthly and quarterly outcomes reports
• Coordination of clinical resources across programs to inform scheduling, identification of anticipated needs, efficient utilization of staff and clinician time
• Coordination of clinical supervision for all clinical service providers
• Development/Coordination of staff training
• Development/Revision of clinical services workflows
• Oversight of QA and QI processes involving clinical services

Supervision

• Coordination of Clinical services meetings
• Review/Oversight of clinical admissions, discharges and transitions (inter program)
• Supervision of Prescribers (Caseload assignment etc.)
• Oversight of clinical administrative support staff

Other

• Respond to prior authorization requests/denials
• Act as liaison for pharmaceuticals representatives
• Act as liaison, and coordinate coverage of after-hours Hotline
• Coordinate and/or monitor Clozapine REMS, IM Billing, and Dual Eligibility Billing

The successful candidate should possess the following skills and abilities:

• Master’s degree from a qualified, clinical Graduate program in a Behavioral Health/Human Service field; with an active NYS licensure in the following LPHA disciplines: LMSW/LCSW, LMHC, LCAT, LMFT, LPA.
• A minimum of 5 year’s post-Master’s supervisory experience.
• Excellent inter-personal communication, including the ability to model, train, and supervise practitioners in establishing empathic, empowering relationships with people who have experienced psychiatric and substance abuse disabilities and trauma; Strong communication skills with health professionals is also required.
• Experience with providing clinical and managerial supervision for clinical program staff who deliver direct services and administrative support.
• Experience with clinical service delivery to individuals with Co-Occurring (MH/SU) challenges
• Experience with Treatment/Service planning and record-keeping in a psychiatric rehabilitation, person centered practice and recovery-directed framework; sound knowledge of the Behavioral Health services system (OMH, OASAS).
• Must possess exceptional analytical and organizational skills with the ability to multitask and meet deadlines.
• Demonstrated ability to guide and inspire teams to innovate solutions and collaborate to solve complex challenges quickly.
• Uses sound judgment and data to identify potential problems and works collaboratively with others to achieve improvement.
• Excellent documentation skills and demonstrated proficiency in use of an Electronic Health Record (EHR).
• Excellent organizational, time management and computer/technology skills.
• Proficient in the use of current technology: desktop applications, smart phone apps, MS Office 365, Zoom, etc.
• Understanding and Commitment to Corporate Compliance; as identified in organizational and programmatic protocols, regulatory statutes (local, state, federal) and educational requirements.
• Bi-lingual Spanish a plus; stipend available for verified language capability.
• Commitment to racial/ethnic equity, inclusion, and diversity.
• Ability to provide cultural and linguistically appropriate services.
• Candidate must be a reliable self-starter with the ability to work both independently and as part of a team.
• Valid New York Driver’s License and meets the criteria to be an agency driver.
• Candidate must be fully COVID-19 vaccinated.