Collection Representative Job at Redstone Federal Credit Union
Job Description Summary
Job Description
Essential Duties and Responsibilities
- Performs collections on delinquent accounts through phone calls, correspondence and follow-up; uses reason and research to find solutions and make payment arrangements; makes recommendations for account charge-offs, repossessions and foreclosures.
- Documents and processes departmental work, including but not limited to; verifying for accuracy and completeness, performing research, scanning and filing documents and other materials, retrieving and releasing documents and records.
- Performs specialized data entry to prepare a variety of standard materials, documents and reports; updates computer records and databases; completes and processes standard forms related to areas of responsibility.
- Updates, flags and closes delinquent accounts; prepares journal vouchers for payments.
- Prepares and maintains a variety of reports, including but not limited to; delinquencies, bankruptcies, foreclosures, returned checks and account charge-offs.
- Interacts with other departments, attorneys and third party vendors to research and resolve problems and provide requested information.
- Maintains records of work performed.
EDUCATION / EXPERIENCE
Two years Collections Experience - Lending or member service experience may be considered.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Intermittent standing, sitting and walking.
- Using hands repetitively to handle, feel or operate computers and other standard office equipment.
- Reaching with hands and arms.
- Intermittent lifting and carrying between 5 and 25 pounds.
Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.
We are proud to be a Drug-Free and Tobacco Free Workplace.
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