Communications Technician - Guthrie Pulse Center - Full Time Job at The Guthrie Clinic
Summary
The Guthrie Clinic’s Pulse Center is a service that will provide critical support to the system through virtual care delivery, along with bed management and transfer coordination. Communications technicians will receive valuable exposure to the inner workings of hospitals in a fast-paced environment. This position will provide coordination of communication between The Guthrie Clinic Hospitals, Guthrie physicians, EMS ambulances and helicopters, referring and receiving facilities and other health-care related agencies, specifically related to internal and external patient transfers. Provide observation and monitoring of electronic safety, security and alarm systems for Guthrie’s Sayre Campus and any Guthrie entity as requested.
Experience
Prior experience in multi-functional communications is mandatory. Prior experience and operation of monitoring safety and security electronic operations preferred. Prior experience in a transfer center, emergency call center, or health care setting preferred. Knowledge of medical terminology and strong communication skills required. Computer literacy and data entry/EPIC experience preferred.
Education
High School diploma or GED.
Licenses
Certified Emergency Medical Technician (EMT) or Emergency Medical Dispatcher (EMD) or licensed LPN or medical assistant certification preferred.
Essential Functions
- Serves as the referral center for incoming and outgoing patients.
- Coordinates communication between referring physicians, facilities, and agencies with the appropriate Guthrie physician, department, or individual.
- Coordinates and arranges emergent and non-emergent patient transfers across all Guthrie Hospitals. Assists other facilities or agencies with arrangement of patient transfer as needed.
- Monitors, receives, and coordinates communication between in-bound ambulances and helicopters, takes EMS report or connects to Medical Command or Emergency Departments as appropriate.
- Communicates with staff at internal and external entities for proper bed placement.
- Engages in correspondence with nursing and other relevant staff members (Inpatient, Observation, Operating Room, Cardiac Cath Lab) to ensure that patients are placed in the appropriate facility/bed/unit for their condition.
- Understands the documentation/EPIC workflows and requirements surrounding both internal and external transfers.
- Listens attentively and provides detailed documentation to prevent communication breakdowns between the sending and receiving parties for a smooth patient transition.
- Provides monitoring of the following Guthrie Sayre Campus, Life safety, and Security Systems:
- Fire alarm panels – Be able to communicate with both security officers on duty and Bradford County.
- Panic Alarm Systems – Dispatches security officers to area requiring assistance. Coordinate outside assistance if needed.
- CCTV Systems- Monitors the closed-circuit TV systems. Monitors for unusual or suspicious activity. Notifies Security or appropriate agency when an unusual event is observed.
- Refrigerator and Freezer Alarms – Monitors and responds to temperature alarms on vaccine refrigerators and freezers at all Guthrie Clinic locations.
- Gas Alarms – Monitors Robert Packer Hospital gas alarm status, and sends out total alert to all hospital staff members if needed.
- Receives other alarms or requests for services and handles appropriately.
- Completes, compiles, and assures accuracy of essential data in various Communications Center and Transfer Center documentation methods, forms and databases.
- Updates and edits the Communication Center’s Referral Database.
- Serves as the point of contact for pre-hospital communications during mass casualty disasters and hospital emergencies.
- Assists in placing emergency calls for both internal and external customers as requested or appropriate.
- Activates the hospital Command Center through the ezNotify system.
- Coordinates communication between area ambulances, helicopters, RPH and other facilities in collaboration with the Emergency Operations Center.
- Provides coordination of communication, answering services, alarm monitoring, and informational reports for the following groups and organizations:
- RPH Security phones calls and dispatching of security officers as needed.
- Dispatching of internal transporters when needed.
- Med Supply Depot.
- Requests for the Regional CISM Team and makes notification through Bradford County EOC
- Requests for Guthrie Air. Refers calls or request information to Air Methods Communications Center, LifeComm, as appropriate.
- Other functions
- Represents the organization in a professional, courteous manner to patients, families, co-workers, and other health team members, while being sensitive how verbal and non-verbal communication is perceived. Maintains confidentiality in compliance with HIPPA at all times.
- Prioritizes and expedites all Communication Center’s calls in an appropriate and timely manner.
- Collects patient transportation vouchers.
- Provides information from Material Safety Data Sheets (MSDS) as requested.
- Notifies staff and outside entities of hospital diversion status.
- Maintains and dispenses keys for the Patterson Education Building’s apartments and on-call rooms as needed.
- Contacts MHMR (Mental Health), Coroner, and local police agencies for the Emergency Department and hospital personnel.
- Assists hospital personnel, community agencies and patient family members by providing directions and maps for travel to and from RPH.
- Identifies customer requirements and continually strives to conform to requirements 100% of the time.
Contacts:
- INTERNAL – Extensive contact with a variety of hospital staff including physicians, administration, MIS, Communications personnel, GHS and Guthrie Clinic clinical staff, nurses, therapists, dietary, social workers, technicians.
- EXTERNAL – Extensive contact with EOC’s, EMS, fire and police agencies, insurance companies, government agencies, community services, donors, vendors, trustees, media healthcare providers, and the general public.
Physical Demands
Constant periods of sitting, standing, bending, writing, computer work, answering phones, and radio dispatching. Routine office and occasional business related travel. Sitting 95 % of the time.
Mental Demands
Employee has specialized duties but will also deal with a wide variety of non-routine complex/changing problems. Employee utilizes independent judgment to prioritize and resolve situations using the resources available.
Job Hazards
Little or no exposure (actual or potential) to health or accident hazards.
Working Conditions
Office settings in medical office building. Works in well-ventilated, artificially lighted areas.
Equipment Used
Fire alarms, panic alarms, CCTV systems, radio console with multiple channels, portable radios, multiple line telephones with conference features, recording equipment, paging equipment, intercoms, general office equipment, personal computer, data entry programs, answering and transferring, Amcom, IDX computer systems, PBX console, telephones, pagers, radio system, and fax machine.
Exposure Category
CATEGORY 2 - Tasks that involve no exposure to blood, body fluids, excretions, or secretions.
Quality Statement
A goal of this position is to ensure that all contacts and customers receive quality services. The staff must be willing to participate in the quality improvement process, including but not limited to:
- Identifying areas in which the quality improvement process can be applied;
- Collecting and organizing quality measurement data; and
- Participating on Quality Teams.
Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.
The Guthrie Clinic is an Equal Opportunity Employer that welcomes and encourages diversity in the workplace.
The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.