GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

General Summary:

The Community Safety and Training Program is a resource for safety and support for the GLIDE community and aims to effectively connect persons to information, care, and support services. The Community Safety Monitor is the first responder to persons arriving at GLIDE for support. Through ongoing training and coaching in crisis prevention, mental health, community principles (e.g., trauma-informed, client-centered approach, harm reduction, etc.), First Aid/CPR/AED certification, and disaster response, the Community Safety Monitor develops the skills and capacity necessary to work effectively and compassionately with diverse communities presenting with a wide range of needs by connecting them to care and resources.

The position will, at times, require long days and/or evenings, weekends, and holidays. Reliable and excellent attendance is required with schedule flexibility determined by agency needs.

If the Community Safety Monitor also drives for the Safety Team (e.g., Sunday Parking, Substitute Driver for Founders, etc.), this person must pass a pre-employment drug test and must comply with the California Department of Motor Vehicles laws and rules of the road, as well as GLIDE’s Fleet Safety Program. Additionally, if the Community Safety Monitor is assigned to FYCC, this person is required to clear a Dept. of Justice Fingerprinting, as well as pass a tuberculosis screening, and show proof of pertussis, influenza, and measles immunizations.

Responsibilities and Duties:

• Direct visitors, staff, and clients to their desired destinations. Connect persons inquiring about support to resources and services available at GLIDE and the greater San Francisco community.
• Responsible for opening and securing GLIDE’s facilities, and monitoring movement of individuals entering and exiting GLIDE’s facilities.
• Fulfill assigned position duties for GLIDE programs (e.g., Free Meals, Walk-In Center, Tenderloin Health Services, Congregational Life, etc.).
• Safely and effectively de-escalate disruptive and/or hostile persons using acceptable crisis prevention techniques.
• Safely intervene in problematic and/or crisis situations by implementing established procedures, communicating with management, and/or calling 911 for emergency services.
• Conduct and record hourly safety rounds in GLIDE’s facilities to identify irregularities and conditions that may pose safety risks to the community. Correct and/or report any dangerous conditions and/or potentially dangerous activities, inside and outside of GLIDE’s facilities to management immediately.
• Perform regular janitorial services to maintain a clean and safe environment for work and client access (e.g., opening, before a meal shift, after a meal shift, etc.).
• Support special events as assigned, including set up and break down, and monitoring the event itself.
• Collaborate with co-workers through clear and consistent communication to successfully maintain the program’s daily operations.
• Participate in regular staff meetings to support consistent team communication and to strengthen the program’s capacity to fulfill its vision and goals.
• Participate in regular training and development opportunities to increase capacity to apply acceptable, compassionate, and creative approaches to daily work and client engagement.
• Follow all safe work practices (e.g., IIPP, Violence Prevention Guide, MSDS, etc.).
• Assist with collecting and distributing keys for personal vehicles of congregants attending Sunday Celebrations and informing them of parking times.
• Assist with driving Founders to their personal and professional appointments when their Driver is absent.

Education and Experience Requirements:

• High school graduate or GED equivalent, security experience, customer service, and mental health service experience or an equivalent combination of education and experience.
• Experience working in a community-based social service agency serving people struggling with homelessness and poverty and ancillary challenges.

GLIDE is an Equal Opportunity Employer:

GLIDE is proud to be an equal opportunity employer. As an equal opportunity employer, we are committed to identifying and developing the skills and leadership of people from diverse backgrounds. People of color, differently abled people and LGBT persons are strongly encouraged to apply.