Building on more than 50 years of unparalleled service and leadership in the Bay Area, GLIDE is deepening its impact, expanding its reach, and building on a transformative legacy of serving the most marginalized with unconditional love and radical inclusion. GLIDE is approaching this important moment in its history with a sophisticated senior team and Board of Trustees focused on evolving this iconic organization and setting it up for another 50 years of success. Leading with a vision outlined in GLIDE’s new five-year strategic plan, “GLIDE Forward,” this incredible team is building a next generation of services, elevating its voice on social justice, and launching a new comprehensive campaign to secure GLIDE’s sustainability. GLIDE’s active community ranges from billionaires such as Warren Buffet to people overcoming homelessness.

GLIDE is searching for Community Safety and Training Assistant Manager, reporting to the Community Safety and Training Manager.

SUMMARY:

The Assistant Manager assists with the daily management and administration of GLIDE’s Community Safety and Training Department. This position works with and supports the Community Safety and Training Manager to ensure the Department’s approach to community work and operations are aligned with GLIDE’s mission, values, and strategic plan.

The Assistant Manager coaches, mentors, and leads Safety Shift Leads to carry out the department’s daily operations with the collaboration of the Safety Team, oversee the security of GLIDE’s assets, facilitate client access to services; provide staffing support for GLIDE events and programming; and work with the department manager to develop policies and procedures for the department. This position is expected to coach (and model) strong work ethics; effective de-escalation and crisis intervention; assertive leadership; positive relationship building; clear and compassionate communication; trauma-informed and community mental health-informed responses to staff and client needs.

The most demanding aspect of this job is the management of people and includes the coordination of people and resources; managing conflict between staff and clients; troubleshooting of policies and procedures; and coping with unexpected daily tasks. Work responsibilities will require long days and/or evening or weekend responsibilities. This position is expected to work on major holidays to support GLIDE community events such as Thanksgiving Day, Christmas Eve, and Christmas Day. Excellent attendance is required with flexibility in schedule as determined by the department’s staffing needs (e.g. vacancies) and agency needs (e.g. special events).

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties can be assigned, and the duties and responsibilities of the job are subject to change without notice.

• Serve as the Department’s manager when the Manager is absent or the position is vacant.
• Supervise and train Shift Leads to fulfill their position responsibilities and duties, help identify areas of training and development, and provide coaching on modeling strong work ethics, positive communication and relationship-building for staff.
• Assist the Safety Manager with overseeing the daily operations of the Department, with particular attention to supporting the community to successfully access GLIDE’s programs and services, staff supervision and coaching, and resource management (e.g. staff scheduling) to meet the operational needs of the agency, 7 days per week.
• Strengthen the working relationship between the Community Safety Team and other GLIDE Programs, especially those services with which operations are intricately linked such as the Free Meals Program.
• Serve as Safety Liaison to Withdrawal from Care Team, with duties including investigation and documentation of client incidents, maintaining incident related files electronically and otherwise, and meeting with clients for Restorative Chats.
• Document, respond to, and investigate incidents/near misses to determine cause and preventive measures. Report or review findings from inspections.
• Address operational gaps and challenges to improve department functioning for Safety staff and between the Department and other GLIDE stakeholders.
• Actively resolve conflict, and staff, volunteer and client issues regarding the Department.
• Work collaboratively with the Department Manager to make final hiring decisions; and creating onboarding orientation and trainings schedules for new hires.
• Assist with “Special Events” planning and execution, to include Fund raising events (e.g. Legacy Gala, Holiday Jam, etc.), holiday events (e.g. Thanksgiving, Grocery Bag Day, toy Giveaway Day, etc.); and other special occasions (e.g. Sunday Streets, etc.).
• Assist with planning, organizing and facilitating staff meetings to ensure efficient functioning of the Department including introduction of new policies and procedures, review of operations, and coordinating or delivering trainings; and
• Prepare weekly team schedules. Process timesheets and ensure they are accurate, complete and turned in on time. Monitor and report on individuals’ punctuality and performance to the Manager.

SUPERVISORY RESPONSIBILITIES:

• Directly supervise Shift Leads.
• Schedule staff, monitor and balance team and individual workloads. Consistently communicate responsibilities and expectations through regular feedback and coaching.
• Assist with staff development. Source/provide trainings and refer staff to trainings outside of GLIDE.
• Assist with staff progressive discipline, including coaching, documentation of written warnings, and creating professional improvement plans (PIP); and
• Works collaboratively with the Community Safety and Training Manager and Human Resources to resolve personnel issues.

QUALIFICATIONS:

• Commitment to GLIDE’s mission, values and philosophy.
• Solid judgment and leadership skills. A people-centered professional able to lead and develop others.
• Customer service skills. Knows how to provide excellent client services. This includes meeting GLIDE’s values and standards for integrated services and evaluation of client satisfaction.
• Ability to prioritize, coordinate, and organize administrative projects and processes.
• Ability to cope in a high stress environment and maintain a calm demeanor. Ability to respond to high intensity situations and to handle crisis.
• Ability to handle a variety of constituencies. A team player who can interrelate and operate effectively with peers and other associates within a collegial, yet demanding work environment. Ability to convene and motivate diverse populations constituencies.
• Ability to prioritize tasks, balance multiple assignments, meet deadlines, and thrive in a complex environment with multiple priorities.
• Ability to train and coach staff on an individual and group basis on technical skills, professional development, and personal development. This includes reviewing performance documentation and giving feedback along with development planning to improve performance as needed.
• Excellent interpersonal skills. Ability to establish and maintain effective relationships with those contacted in the course of work.
• Strong conflict resolution skills. Able to approach potentially volatile situations with patience and tact. Ability to deal with difficult clients (e.g., angry, loud, intoxicated/high, and/or verbally abusive) in a skilled manner and de-escalate volatile situations quickly and safely.
• Has the ability to work effectively across cultures. Demonstrates a commitment to learning, communicating and working respectfully with people different from themselves.

EDUCATION and/or EXPERIENCE:

• 5+ years’ experience in leadership and coordination of people and resources.
• Supervisory experience required. Possesses the skill to adjust coaching techniques based on the strengths and areas for growth of employees.
• Experience to include the utilization of entry level workers and/or volunteers, and work in/with vulnerable communities where members exhibit a wide range of challenging and sometimes erratic behaviors as a result of social marginalization, poverty, addiction, mental illness, and trauma.
• Experience creating and maintaining safe and secure environments, some corporate security experience would be valuable. Demonstrated ability to develop and manage complex work schedules and building hours’ demands.
• Knowledge of, and sensitivity to psycho-social and economic issues that might impact staff and clients such as homelessness, incarceration, substance use, mental health issues, etc.

CERTIFICATES, LICENSES, REGISTRATIONS:

• CPR, AED, First Aid, N.E.R.T training helpful.
• Crisis Prevention and Intervention Model training helpful.

COMMUNICATION SKILLS:

• Exceptionally strong verbal communication skills, including the ability to deal with emotionally charged situations with sensitivity.
• Proficient written communication skills, including the ability to deliver written information clearly, accurately, and with appropriate tone.

MATHEMATICAL SKILLS:

• Basic math skills

COMPUTER SKILLS:

• Strong computer proficiency with MS Office suite.
• Experience with database management. ETO and/or Salesforce experience helpful, but not required.

BENEFITS:

GLIDE offers comprehensive medical, dental and vision, along with 403(b). We also offer paid time off and sick leave.

CULTURE:

GLIDE is a beloved cultural icon and San Francisco’s premiere provider of innovative social services for marginalized populations with an annual operating budget of $18 million and a staff of 160 employees.

GLIDE offers comprehensive support services to San Francisco’s poor and homeless communities to overcome the barriers of poverty, violence, addiction, dependency and low self-worth. The organization has held steady the vision of supporting and uplifting the disenfranchised through unconditional love, acceptance and respect for over five decades.

GLIDE’s buildings are located in the Tenderloin. Due to our surroundings, it is important to always be aware of what’s going on around you while walking around the neighborhood. GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.

CORE VALUES:

Radically Inclusive: We welcome everyone. We value our differences. We respect everyone.

Truth Telling: We tell our story. We speak our truth. We listen.

Loving and Hopeful: We are all in recovery. We are a healing community. We love unconditionally.

For the People: We break through barriers. We serve each other. We change the world.

Celebration: We sing. We dance. We laugh together. We celebrate life.

GLIDE FORWARD:

The GLIDE Forward strategy has propelled GLIDE into a new era of ambitious, transformational growth and impact. Building upon its tremendous legacy of service, GLIDE aims to eliminate the crisis of poverty and homelessness in San Francisco.

GLIDE is an Equal Opportunity Employer:

GLIDE is proud to be an equal opportunity employer. As an equal opportunity employer, we are committed to identifying and developing the skills and leadership of people from diverse backgrounds. People of color, differently abled people and LGBT persons are strongly encouraged to apply.