Do you want to enjoy what you DEW and have a passion for making people happy?

Join our hospitable Concierge team at the Dewberry.

WHY THE DEWBERRY?

We are an elite team of hospitality professionals who are passionate and proud of our craft. Each and every teammate is fully committed to bringing our unique service standards to life as a regular way of doing business. We do not cut corners and we do not second guess our standards. The Dewberry’s commitment to service emphasizes sincerity over obligation, with all teammates focused on providing guests a five-star experience.

• We are a privately-owned luxury hotel where we are known among our teammates, our guests, and our community as leaders in our field of hospitality who are authentic, humble, and innovative operators driven to exceed expectations.
• We are a tightknit group who is dedicated to our brand, our guests and each other.
• The energy that we attract comes from within and our energy goes where energy goes. We are energetic, empathetic, engaged, and empowered individuals.
• We are willing to go the extra mile for our guests and jump into any department to help in the name of teamwork, while holding ourselves and our teammates to the highest level of excellence.

WHAT WILL YOU LOVE ABOUT THE DEWBERRY?

• Competitive Compensation
• FREE On-Site Downtown Parking
• Uniform & Dry-Cleaning Provided—drop your uniforms off at work and get them your next shift!
• Flexible schedules available (although you will make the most money on the weekend!)
• Flexible Paid Time Off up to 17 Days
• 401K Retirement Plan with 4% Company Match
• Subsidized Medical, Dental, & Vision Coverage for Full-Time Teammates following 60 Days of Employment
• Short- and Long-Term Disability
• Life Insurance and Accidental Death & Dismemberment
• Tuition Reimbursement
• Advancement & Growth Opportunities
• $5 Teammate Meals
• Dining & Spa Discounts

POSITION DESCRIPTION

PRIMARY FUNCTION: Concierge

DEPARTMENT: Front Office

REPORTS TO: Chief Concierge

Summary

The Concierge holds the keys to Charleston and all its adventures. The Concierge department ensures the highest level of personalized, friendly, and outstanding guest service that exceeds expectations.

Essential Functions

Major areas of responsibilities include, but are not limited to:

• Welcome guests in a warm and enthusiastic manner always using the guest’s name.
• Gather, summarize, and advise guests about the hotel and the Charleston area.
• Stay current on local events, attractions, and happenings in Charleston.
• Promotes hotel outlets including restaurant, bars, the spa, and the Dewberry House Car to all guests.
• Make restaurant and tour reservations upon request.
• Anticipate guest requests and requirements in order to satisfy them efficiently and promptly.
• Research and coordinate arrangements for guests’ special requests.
• Respond to guest requests in under 24 hours and always follow up to ensure satisfaction. Communications must be professional, clear, and concise. Correspondences will be in person, over the phone, or through email.
• Monitor guest requests through Alice and ensure completion.
• Work closing with the Guest Services team to schedule and arrange Dewberry Transportation services.
• Develop and maintain positive working relationships with others to help reach common goals set forth.
• Oversee Dewberry Bikes Program.

Qualifications

• High school diploma/GED required.
• One-year hotel/hospitality operations experience.
• One to two years customer service experience.
• Excellent verbal and written communication, organizational, and time management skills.
• Ability to handle difficult customers and utilize exceptional guest recovery skills to ensure guest satisfaction.
• Excellent data entry and computer skills with a strong knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Work positively in a team environment.
• Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands.

Physical Demands and Work Environment

• Ability to lift, pull and carry up to 50 pounds.
• Must be able to walk and stand for up to 8 hours.
• Must be able to bend, stoop or kneel to access files.
• Continuous repetitive actions.
• Must be able to see the computer screen, paperwork, etc.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Commission pay
• Tips

Ability to commute/relocate:

• Charleston, SC 29403: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 3 years (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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