Position Summary:

As the Concierge you will be promoting positive resident relations by working to make the rental living experience of the highest quality. You will maintain a strong depth knowledge of available activities within the city (e.g. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, local attractions) and establish close contacts with people in these areas to provide information including ticketing and reservations for residents. As well as maintaining relationships with residents by managing and organizing resident events on site. While providing accurate information to residents in a courteous manner; accommodate all reasonable resident requests or requirements and anticipate all residents’ needs on a daily basis.

Job Duties:

• Provide the highest level of customer service at all time.
• Serve as a resource for management in the development and communication of better and more efficient customer service.
• Welcome residents to community and division’s procedures
• Ensure that each new resident has a personalized move in experience based on their preferences and needs.
• Maintain high occupancy levels by demonstrating the value in our community to residents.
• Display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts
• Achieve quick response time for resident requests.
• Support the marketing functions by recording accurate data on resident information
• The ability to keep the Community Manager and Senior Management well-informed of any resident problems or complaints, and action taken.
• Establish and maintain close working relationships with contacts at local attractions such as restaurants, theaters, and sports venues.
• Maintain filing, communications and record keeping in accordance with Company policies and procedures.
• Performs additional duties as assigned.

Minimum Qualifications / Other Expectations:

• High School Diploma or equivalent, Bachelor’s Degree preferred.
• Minimum 2-years of experience in hospitality; experience in onsite apartment administration preferred.
• Previous experience in a sales, retail, hospitality, or customer service role a strong plus.
• Superior customer service skills and a desire to help people.
• The ability to provide accurate information to residents and prospects.
• Strong awareness and competency of local events, attractions, etc.
• The ability to have a gracious approach to all activities, greet visitors and residents, handle calls and assist with resident issues.
• Ability to handle resident concerns or complaints.
• Excellent communication, interpersonal and communication skills.
• Sound practical judgment of priorities.
• Good data entry/keyboard skills.
• Proficient in relevant computer application.
• Understand, apply, and comply with all company policies and procedures.
• Must be able to prioritize, organize and follow-up in a timely manner.
• Must be able to work cohesively with others as part of a synergistic team.
• Knowledge of customer service and community processes and strategies, preferred.
• Ability to work a varied schedule including, days, evenings, weekends, and holidays.