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Job Summary

The Conference Room Scheduler will be responsible for scheduling of the Mark Center conference rooms and auditorium, video teleconference (VTC) and audio-visual (A/V) support, conference catering and janitorial services for pre-event and post-event cleanup.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Provide customers with prompt, courteous service and resolutions.
• Participate in daily staff meetings and pre-event planning meetings designed for new customers.
• Provide customers with courtesy checks for Mark Center availability; If possible, send email confirmations within 1 hour.
• Seek to exceed customer's expectations; send customer satisfaction surveys after the conclusion of each meeting.
• Maintain accurate statistics on a daily basis.

Additional Duties

• Enter complete cancellation details into the reservation system and confirm any meeting cancellations to the client by e-mail.
• Identify booking conflicts or potential booking conflicts, suggest solutions and discuss conflicts with the conference room supervisor.
• Execute daily call-around for next-day events, getting final confirmation of the meeting time, number of participants, audio visual presentation materials, room set-up, etc .
• Load paper in conference center fax and copier machines.
• Participate in all other training required by funding source(s) and/or the Corporation.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• High School diploma or General Educational Development (GED) required.
• Minimum of 2 years’ experience in administrative support, hospitality industry, or meeting planning required.
• Most hold or be able to obtain a Top Secret/ SCI government security clearance, to meet current Network and/or government legibility requirements that apply or become applicable to this position.

Knowledge, Skills, and Abilities

• Customer service oriented and be able to work in a fast-paced environment
• Works well individually and as a team player
• Must be dependable, reliable and punctual. Ability to follow directions
• Requires excellent verbal and written skills. Basic typing skills
• Working knowledge of Microsoft Office (Word, Excel, Outlook)
• Knowledgeable in the use of conference center scheduling systems
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Strong attention to detail and the ability to identify potential problems, i.e., scheduling conflicts, and provide positive solutions
• Ability to multi-task, organize, prioritize and meet deadlines on a daily basis
• Maintain a high level of performance with limited supervision

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer – for Benefit Eligible Employees May Include:
Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

Job Type: Full-time

Pay: $24.00 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift

Work Location: In person

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