Job Description

Job Title: Connect Representative
Department: Healthy Start – Coordinated Intake and Referral (Connect)
Location: Marion County, FL – AdventHealth Ocala
Employment Type: Full‐Time
Salary: $31,000 to $36,000; plus benefits
Posting Closes: Open until filled
Apply at: https://tinyurl.com/WF1020

General Description
This position with the Connect‐Coordinated Intake and Referral (CI&R) program provides resources and
support for pregnant women, newborns and their families. This is an in‐person position, to discuss risks,
needs, and answer questions to offer home visiting services to Healthy Families, Healthy Start, MIECHV‐
Parents as Teachers, Nurse Family Partnership and Newborn Home Visiting Program. This position
requires strong communication skills, strong computer skills and basic knowledge of Medicaid,
pregnancy issues and home visiting.

Knowledge, Skills and Abilities:
 Knowledge of Coordinated Intake and Referral (CI&R) process for receiving and assigning referrals

for home visiting services.
 Knowledge of purpose and eligibility criteria for multiple home visiting programs (including Healthy

Families, Healthy Start, MIECHV‐Parents as Teachers, Nurse Family Partnership and Newborn Home
Visiting Program).

 Knowledge of community social and health care resources and Medicaid.
 Knowledge of maternal child health issues and services.
 Knowledge of and experience with computer hardware/software including Microsoft Office

software, Internet and virtual platforms.
 Knowledge and thorough understanding of the principals of Healthy Start Standards and Guidelines.
 Excellent telephone communication skills.
 Interpersonal skills such as courtesy, compassion, tact, and confidentiality at all times.
 Ability to communicate effectively.
 Ability to plan, organize and coordinate work activities.
 Ability to use discretion and judgement required to handle sensitive and confidential situations.
 Ability to system.
 Ability to initiate, coordinate and follow up on incoming and outgoing referrals.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
 Create and maintain a positive image of Connect, Healthy Start, MIECHV‐Parents as Teachers,

Healthy Families, Newborn Home Visiting Program, Nurse Family Partnership and other home
visiting programs.

 Provide connection to home visiting services through use of the program eligibility guide.
 Provide case management services by phone for the participants in the Connect program. Case

management services include:
o Documentation and counseling for enrollment into a home visiting program
o Assisting pregnant women in finding a prenatal provider through their managed care plan

(Medicaid)
o Assisting families in identifying a pediatrician or family practice provider through their

managed care plan (Medicaid)
o Providing referrals and follow up to home visiting and community programs
o Explaining Medicaid insurance benefits as necessary
o Explaining WIC benefits as necessary
o Educating on family planning
o Educating on safe sleep, community resources, prenatal and postpartum care.

 Accurate data entry of participant information into the Well Family data system.
 Secure and protect confidentiality and participant information into the data system.
 Provide follow‐up services to participants including assembling of packets of materials to mail.
 Assist with the maintaining of educational materials and referral resources for the Connect program.
 Participate in required program trainings and staff meetings.
 Perform other duties as assigned by the Coordinated Intake and Referral Manager.

Education and/or Experience
Graduation from an accredited college or university with a Bachelor’s degree in Health Planning, Public
Health, Health Education, Social Services or related field and one year of relevant work experience.
Professional experience may be substituted for the Bachelor’s degree. Background check required in
accordance with Florida Statutes.

Bilingual Preferred, but not required