• Play a critical role in software implementation projects at Life Sciences companies ranging from the world’s largest pharmaceutical companies to emerging biotechs to Academic Research Centers.
• Rapidly configure and implementation of eTMF, CTMS, Study Startup, and eReg/ISF solutions to support clinical trial data and content management needs.
• Work with customers during the lifecycle of an implementation leading requirements workshops, gap analyses, requirements gathering, configuration, validation, migration, integration, training, and go-live activities.
• Think critically about business requirements to help design a solution for customer success that will see adoption, and ensures alignment of processes to system design and functionality.
• Liaise with customers, managing communication, risks, and project reporting between the project team, customer, and internal stakeholders.
• Collaborate cross-functionally with Product, Strategy, Sales, and other teams across the company.
• Ensure customer success from beginning to end of the engagement life cycle.

Requirements

• 3+ years of experience working with or for life sciences companies; including, Pharmaceutical, Biotechnology, Healthcare, and Medical Device and Diagnostics organizations with knowledge of document and data control and storage.
• Exposure to business and IT groups in an implementation, administration, or other supporting role for software solutions.
• Experience delivering or supporting workshop material, training, gap analyses, or requirements gathering sessions with business and system stakeholders.
• System implementation experience either as a consultant, business or IT representative for at least one of the following systems: Document Management (Documentum, OpenText, Sharepoint), CTMS, TMF, Study Startup, or eReg/ISF.
• Excellent communication skills – written, verbal and formal presentation.
• Ability to act with speed to understand requirements, create corresponding solutions, and willingness to “roll up your sleeves” to design and implement a Clinical Operations solution.
• Ability to travel 50-75%.

Nice to Have

• Direct experience with systems such as Oracle Siebel, goBalto, BioClinica CTMS, Medidata Rave CTMS/Strategic Monitoring, Parexel IMPACT, Bio-Optronics Clinical Conductor, PhlexEView, Trial Interactive, DrugDev Site Selection and Payments, WingSpan eTMF and SiteZONE, Complion, Florence eBinders, Forte Oncore and eReg, Veeva Vault, NextDocs, Documentum, SharePoint, other clinical technologies
• Life science, computer science, or related degree
• SaaS/Cloud experience including knowledge of systems validation
• Experience in services delivery management and/or systems implementation
• Master’s degree

Perks & Benefits

• Flexible PTO
• Allocations for continuous learning & development
• Health & wellness programs

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com. Position may not be eligible for remote work in Colorado.