Contact Center/Call Center Support Specialist - Yakima Job at WSECU
We look forward to reviewing your application!
All applicants must include a resume.
Visa sponsorship not available.
Contact us at 1.800.562.0999 x11111 with any questions.
Visa sponsorship not available.
Contact us at 1.800.562.0999 x11111 with any questions.
We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local law.
Enjoy making a difference in peoples’ lives? Join our dynamic Contact Center team of Support Specialists for an opportunity to make a positive impact on members of
your community day after day! In this role, you’ll have the rewarding opportunity of educating members about their accounts and overall services available to them at WSECU. You’ll serve as their digital support expert, advise them on card troubles and support them through fraud situations. Our Contact Center is a unique one! You will not be rushed, you’ll take as much time as the member needs, understanding their journey and advocating for them. You’ll take care of our members, and we will take care of you! For this position there will be comprehensive operational and soft-skills training. At WSECU we offer fully employer paid medical, dental and vision benefits, paid vacation, holiday and volunteer time, and a generous 401K; for more details check our career page at
www.wsecu.org/careers
. Apply now!
Your day may include:
- Serving as a brand ambassador for members
- Being the expert and first point of contact, over the phone, for all member account topics
- Being a flexible problem solver by actively guiding and educating members for a tailored solution
- Providing detailed and thorough troubleshooting for our Digital self-service options
- Quickly adapting to change in a fast paced, dynamic atmosphere
- Developing meaningful relationships with our members while cultivating a low effort experience
- Actively engaging with your team to foster a positive and innovative work environment
What you bring to the team:
- One (1) year minimum high-caliber customer service experience
- A curiosity and desire to learn about members and their unique needs
- Excellent critical thinking and problem solving skills: Not just an order taker – an advocate!
- Strong interpersonal and conflict resolution skills: Professionalism, empathy, and self-management
- Disciplined time management and effective prioritization skills
- Proven communication skills, essential for collaborating with different personalities
- Sharing our values of giving back to the community
Bonus points if you have:
- 2 years of customer service experience
- Experience working in a call center, credit union, or bank!
- Sales experience
- Bi-lingual, multi-lingual
Competitive pay: $18.39 - $27.59 per hour, dependent on applicable qualifications plus an annual discretionary incentive plan.
Position location: 1400 Lakeside Court, Yakima, WA. Employees must reside and perform all work in the state of Washington. This is a work from home/hybrid position with the exception of occasional on-site training, meetings and specific organization events.
When you’d work: Full time, Monday-Friday, between the hours of 7:00 am-7:00 pm and Saturday 9:00 am-2:00 pm. Hours vary based on needs of the department and flexible hours are necessary to meet service needs.
Working from home/hybrid requirements:
- Reliable, high-speed home internet connection
- Private, confidential workspace, away from distractions and other people
- Suitable desk/surface and desk chair
Perks: Here are a few benefits and perks we offer:
- Medical, Dental, Vision, and Life Insurance with Premiums paid by WSECU
- Full-Time Regular employees accrue general leave and sick leave, on a monthly basis
- Part-Time employees accrue general leave, on a monthly basis
- 11 Paid Holidays
- Employer paid Long Term Disability & Long-Term Care plan for Full-Time employees
- Employer paid Long Term Care plan for Part-Time employees
- 401(K) with 8.5% Contribution by WSECU to begin 1st quarter after 1 year of service
- Paid Volunteer Leave
- Tuition Assistance
- Employee Assistance Program & Employee Discounts
- And, you get to work with some awesome people!
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#LI-Hybrid
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