Are you motivated by customer service with a desire for helping others? NJM Insurance Group currently has an opening in our Contact Center for a First Notice of Loss Associate who will play an important role in helping to make sure our customers have a positive experience working with us. With a nationally ranked reputation for outstanding customer service and history that spans more than a century, NJM is a leading provider of worker’s compensation, automobile and homeowners insurance in New Jersey. It is an exciting time to join NJM as we are expanding into other states.

Become a member of our team and you’ll be part of company who operates for the sole benefit of its policyholders and is committed to maintaining the highest levels of service. Team members are offered a competitive compensation package and benefits including: a 401k plan, health coverage, a generous paid time off plan, and much more!

Our West Trenton Claims Contact Center Team is seeking a First Notice of Loss Associate (official NJM Title) to provide superior customer service while receiving and responding to inbound telephone calls from policyholders and customers. Formal in-house training is provided. This is a hybrid role and does require working in the office and at home.

We are looking to hire for the following schedules:

Schedule #1: Monday-Friday 11:15am-7:30pm, and 1 Saturday per month 8:30am-4:30pm

Schedule #2: Monday-Friday 10:45am-7:00pm, and 1 Saturday per month 8:30am-4:30pm

Salary: $39,000 annually.

Job Responsibilities:

• Will service as first contact with our claims customers; taking incoming calls and entering the information into the system for follow up by an adjuster.
• Provide quality assistance and customer service in a professional and timely manner to policyholders who have experienced an Auto or Homeowner loss.
• Navigate systems to access appropriate information to service policyholders.
• Accurately receive and respond to the first reports of an insured's losses.
• Listen and record information and follow through by assessing losses and acting upon the claim, should it require attention.
• Determine appropriate coverage and complete necessary follow ups in a timely and efficient manner.
• Perform additional duties within the department as needed.

Required Qualifications and Experience:

• Call center experience handling inbound calls is a plus
• Must have or be able to obtain and maintain a home high-speed internet connection and a hard wired phone connection
• Strong verbal and written communication skills.
• Collect, interpret and type claim information efficiently and accurately
• Excellent listening skills
• Ability to navigate programs simultaneously.
• Accurate keyboarding skills, Typing speed of 25 wpm or more
• Ability to demonstrate empathy and handle stressful situations
• Bilingual in English and Spanish is a plus
• High School Diploma or GED

Job Type: Full-time

Pay: $39,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person

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