OPERATIONS:

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  Front desk and switchboard coverage, answer all incoming calls, handle a high-volume of client traffic including appointments and walk-ins. Track all client call-in and walk-ins.
• Manage the check-in process and ensure that clients are directed to the appropriate staff member in a timely fashion.
• Manage all donation referrals, donation inventory, and the organization of the donation closet.
• Manage the oversight of the food pantry kiosk including registering new clients, ordering packages, coordinating food package delivery from the main site, monitor inventory, schedule client package pick up, manage data in funder and internal systems.
• Coordinate ordering of all office and program supply with program staff, monitor and keep track of all program inventory including PPE.
• Oversight of IT and building services support tickets and monitor completion of issues.
• Manage hub room reservation system.
• Monitor shipments to ensure that goods come in on time, and in the event of problems trace shipments and follow up undelivered goods. Insure packing slips are collected and filed appropriately
• Manage all benefits staff appointments.

PROGRAM:

• Collaborate with AVP and program directors to support operations of hub programing
• Conduct in-depth client intake and assessment and administer assessment exams including TABE. Input all client information into Salesforce system.
• Refer clients to appropriate programs and staff members, track all referrals and follow up in Salesforce.
• Assist clients with HRA benefits initial screening, intakes, enrollment, direct client support, and follow up services. This includes SNAP, cash assistance, rental assistance, child care.
• Ensure the accurate completion of client documentation (from intake to post enrollment) that is consistent with HRA, DYCD, NYLAG, OTDA requirements and guidelines;
• Prepare and communicate information to clients and staff regarding benefits procedures, changes to benefits, and address (potential) interruptions in benefits with preemptive action.
• Collaborate with the Benefits Director in identifying and providing staff training opportunities, opportunities to improve and strengthen the program.
• Assist clients with all program inquiries and questions, provide assistance as needed.

• 
  Assist in the proper upkeep of the Client Management System for hub programs and work with program staff to ensure that data is accurate, entered and complete.

EDUCATION, EXPERIENCE, AND REQUIRED COMPETENCIES

• Bilingual, Spanish required
• Associates or Bachelors required
• Preferably 3–4 years of administrative experience that includes administrative work in an high-paced office setting
• Excellent customer service and organizational skills
• Ability to work efficiently and effectively under pressure to meet production deadlines in high volume environment
• Ability to work evenings and weekends
• Demonstrate cultural competency through familiarity in working with people from a very diverse number of backgrounds
• Must have excellent interpersonal skills, as well as verbal and written communication skills
• Excellent computer skills, including experience with Salesforce, Microsoft Office and Google applications (Gmail, Calendar, Contacts, Docs, Sheets, etc.)

Schedule: 35 hours, Sunday-Thursday 12 pm - 8 pm.

Can vary based on program cycle.