Coordinator Of Systems - One Stop Student Services

Coordinator Of Systems - One Stop Student Services

Division of Enrollment Management

University of Tennessee, Knoxville

The Office of One Stop Student Services at the University of Tennessee, Knoxville, (UTK) invites applications and nominations for our Coordinator of Systems position. We are seeking candidates who can contribute in meaningful ways to the diversity and intercultural goals of the University.

Applications received within the first 2 weeks (14 days) of the job posting date will receive priority review.

The Position:

This is an on-campus position with some hybrid/remote work schedule flexibility.

This position is part of the centralized team within One Stop Student Services that provides a student-focused approach to an exceptional and seamless service experience supporting student success and institutional goals of recruitment, retention, and graduation. This position serves as the implementation coordinator for systems, technology, customer relationship management software, and technology-based projects.

Required Education and Experience:

Bachelor's Degree

• 1+ years of experience working with computer systems and technology.

• 1+ years of experience in customer service related field.

Preferred Education and Experience:

• Experience in higher education, specifically related to technology & systems within Enrollment Management.

Required Knowledge, Skills, and Abilities:

• Customer service skills and knowledge of basic service etiquette.

• Knowledge of software/systems operations.

• Ability to write clearly, concisely, and correctly.

• Ability to effectively collaborate as a team member.

• Ability to analyze problems and implement solutions.

• Ability to meet expectations in a fast-paced, dynamic, customer-oriented environment.

• Highly motivated, focused, and results-oriented.

Preferred Knowledge, Skills, and Abilities:

• Knowledge of higher education, enrollment management services and student development.

• Knowledge of the University of Tennessee, Knoxville, including institutional and unit policies, procedures, and processes.

• Knowledge in systems such as TDX, Ring Central, TouchNet, IvyChat, OnBase, Dynamic Forms, and Touchnet.

The Division

The Enrollment Management (EM) division comprises more than 170 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, University Registrar, EM Communications, and Research & Analytics. The Office of Enrollment Management is committed to our Vision, Mission and Values. We are passionate about fulfilling our land-grant mission of accessible education and making an impact that will transform lives through the student experience.

The University and Region

UTK is the state’s flagship, land-grant university. We are a Research 1 university with 11 colleges and more than 30,000 students. With new leadership at the system, university, and college levels, UTK is poised for dramatic positive change focused on solving some of the most audacious, pressing problems our country and world face today. The city of Knoxville is a hidden gem surrounded by eight gorgeous lakes, with a beautiful and walkable downtown, a diverse music scene including internationally recognized festivals, active neighborhoods, unique restaurants, and a robust offering of diverse cultural and outdoor activities. UTK is located within easy driving distance to the Great Smoky Mountains, Atlanta, Nashville, Asheville, Charlotte, Louisville and Cincinnati. It is only a day’s drive to Memphis, Chicago, and Washington D.C. Knoxville and the surrounding counties have a population of more than 850,000 people.

For full consideration, applicants should submit a cover letter detailing relevant experience along with a resume and the name, e-mail address, and telephone number of three to five professional references.