Summary:

Kuhlman Corporation, based in Maumee, OH, is one of the largest distributors of construction products in Northwest Ohio and Southeast Michigan.

The Counter Salesperson handles retail building-materials sales to contractors, homeowners and do-it-yourself customers that stop in at Kuhlman retail branches in Toledo, or send in their orders via phone, fax or e-mail. The Counter Salesperson is responsible for handling counter sales of building materials, water and sewer products, brick and decorative-stone materials, bulk materials, form rentals, and accessory products.

Location: Toledo, OH

Compensation: Full-time position, with comprehensive employee benefits.

Hours of Work: Normally Monday through Friday 7 am – 4 pm, plus 8 am – 12 pm on Saturdays during the construction season.

Responsibilities:

• Answers customer questions and advises them on suitable products they can use on a project. Accurately and timely enters customer orders into the Company s order-entry system.
• Informs customers on product preparation and application rates, unit prices, product safety information, and delivery dates. Contacts customers if there is a delay in shipping.
• Handles cash sales and reconciliation of the Daily Cash Sales Register, plus keeps track of Open Sales Orders and partial shipments on Sales Orders. Processes credit-card transactions that occur at the sales counter.
• Follows-up with customers after the sale to verify that products have performed to the customer s expectations or to answer additional questions they may have.
• Coordinates with the Kuhlman Credit Department on customers that are past due and on hold .
• Initiates purchase orders for direct shipments to customers.
• Processes merchandise returns.
• Handles customer complaints.
• Prepares various reports for management, including cartage reports, form-rental contracts, inventory reports, inventory receipts, and special-order returns.
• Replenishes shelves in the showroom with building materials, accessory items and promotional materials.
• May be assigned additional tasks and duties as assigned by management.

Required Skills

• Degree in business, sales or marketing, or communications preferred, along with additional training, marketing or sales of construction-related materials.
• Minimum two years of work experience, with construction-related experience preferred.
• Minimum two years of inside-sales experience, with building materials-related sales preferred.
• Demonstrated ability to effectively communicate with customers in-person or over the telephone.
• Demonstrated familiarity with patching materials, sealers, forming systems, and decorative-concrete materials.
• Be able to lift and carry products weighing up to 100 pounds.
• Work effectively with co-workers and customers.
• Uses effective written and oral communication skills.