ABOUT US

We’re like-minded, curious, excitable people here at Chiliz who work well in teams, spread across the globe. Chiliz is a global blockchain company, which powers Socios.com - the creators of Fan Tokens, and the popular fan rewards platform.

Socios has partnered with some of the world’s best teams, including Paris Saint-Germain, Juventus, FC Barcelona, Atlético de Madrid, UFC, Galatasaray, Manchester City FC, Davis Cup, and many more.

The curious nature of a Chilizen is what drives this company forward, and since we’re looking to grow even more, apply for your dream role today.

OUR BRANDS & CHANNELS

Chiliz ($CHZ) is our blockchain and digital currency, which powers Socios.com.

Socios.com is the world's first fan voting and rewards platform. We produce digital assets called Fan Tokens for our partner teams, which fans use to vote in team-specific polls to earn rewards and once-in-a-lifetime experiences.

Chiliz.net is a first-of-its-kind mobile and desktop crypto exchange for sports & entertainment products.

THE ROLE

At Socios.com we are now looking for an experienced, analytical and enthusiastic CRM Manager to join our team and lead our CRM Campaigns from Ideation to Execution while leveraging our content and product. As the CRM Manager you will lead CRM and retention activities with the objective of engaging, retaining, reactivating and converting our user base.

You will also outline the user communication across the user lifecycle, both transactional and for marketing purposes. You will collaborate closely with the wider Marketing, Partnership and Product teams to ensure that we apply learnings from past activities as well as leverage new and existing tools and offers to maximise the impact of our CRM activities. This role will report to the Head of Global CRM at Socios.com.

Are you a CRM expert with a passion for sports and understand what it means to be more than a fan? Then apply now.

Responsibilities & Duties

• Manage and deliver automations and segmented campaigns to drive conversions, retention and cross-sell.
• Outline user communications, both transactional and for marketing purposes.

• Maximize user engagement via educational and promotional activities.
• Drive optimization by testing creatives, copy, audience and reward type
• Use a data-driven approach in all crm activities across all channels, ensuring ongoing analysis is carried out and continually tweak and improve lifecycle offers and user communications to maximize profitability
• Ensure the delivery of high quality work through QA processes

• Research and test different CRM campaigns to ensure specific audiences are being targeted with the right communication.
• Collaborate with marketing & branding personnel to maintain a consistent brand voice and message across all CRM campaigns.
• Stay up-to-date with digital marketing trends and potential new channels and strategies to keep us ahead.
• Monitor market intelligence and keep track of competitor movement and market situation.
• Produce and present reports.
• Keep abreast with new trends in web technology.
• Liaise with content and creative teams to come up with communication ideas, creative approach, promotional materials and copies.

Requirements

• You have +2 years of experience in CRM or Email Marketing

• You are analytical and data-driven but also have an eye for great content that enables you to plan, create, introduce and develop successful new CRM campaigns

• You are knowledgeable about the customer journey concept, loyalty and retention programs

• You have proven experience in working with CRM and campaign and communication management tools

• You take pride in your campaigns and see each of them as a learning opportunity

• You are an expert collaborator, efficiently working in international and cross-functional teams

• You have a good understanding of various CRM strategies and their commercial use, including email marketing & in-app marketing strategies and segmentation.

• Excellent communication skills in English are required

• Basic HTML is a plus

WHAT WE OFFER

We offer you the chance to grow, to learn, to flex your creative muscles and to work for a project that is providing excitement to thousands of users.

Our interview phase is a 3-step process where you’ll be able to ask us anything and get to know your team too.

From HR right through to your team lead, we need this process to work both ways: It's not just about you fitting in, but about us being the right fit for you too.

Are you ready to work with the world’s best teams? Are you happy to try, fail and bounce back? Are you excited to keep pushing the boundaries of technology?

We’ve got offices across the world, over 30 nationalities in our ranks and the most important superpower of all - flexibility.

Our competitive salaries, wellness allowance, healthcare and pension plan are just the tip of the iceberg. You’ll gain friends, experience and a good challenge, we’ll gain you.

Are you ready?