caminobluff.com

CSR 1 Outreach- Erie county Job at Maximus

Maximus Buffalo, NY 14202

Job Information

  • Date Posted
    2024-06-21
  • Location
    Buffalo, NY 14202
  • Job Title
    CSR 1 Outreach- Erie county
  • Gender
    Both
Job Introduction:

About Maximus

Maximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing, and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve.


About New York Medicaid Choice

New York Medicaid Choice (NYMC) has served the State of New York and New York residents since 1998 by providing education, outreach, and enrollment services to help residents with Medicaid select and enroll in a health plan of their choice. We're proud that over the past twenty years NYMC has grown and expanded across the state. To date, we have helped millions of New Yorkers access the health services that best fit their needs. We're proud to meet our mission of Helping Government Serve the People through this program.


About the Position

If you're looking for more than a job and want to grow in the healthcare industry, then this is the position for you. We're hiring a Customer Service Representative. We are looking for an individual who is passionate about helping their community, interested in learning, and taking part in public health services and is growth oriented. This position provides face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.

This is a position with growth opportunities in a supportive work environment. If you thrive in an independent position where you can make a positive impact on the lives of others, then this is the place for you.


This is a full-time office-based position in Erie County, NY.


What You Bring

Prior work experience in customer service, data entry and/or processing; knowledge/experience with the community to be served; Willingness to travel within NYS State to assigned counties.


Pay Transparency

Maximus compensation is based on various factors including but not limited to a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.


Salary Range:

Minimum (USD): $36,000 - Maximum (USD): $37,000

Job Description Summary:

Job Summary:

Essential Duties and Responsibilities:
  • Develop working relationships with customers and monitor engagement and progress.
  • Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility.
  • Conduct workshops and other training related services for customers.
  • Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services.
  • Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs).
  • Follow-up with customers to ensure that their needs are met and questions and concerns are resolved.
  • Interact with other team members to provide expertise and assistance in resolving participant issues.
  • Maintain accurate and timely case notes on all customer contacts and document activities.
  • Share information about outreach and engagement efforts with project staff.
  • Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider.

Minimum Requirements:
- High School diploma or equivalent with 0 - 1 years of experience.

MAXIMUS Introduction: Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com. EEO Statement: EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency: Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.



Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Top Jobs

Related Jobs