Seeking a "Difference Maker" to create a positive patient experience.

Sodexo is seeking Multi eXPress Manager 1 to support patient transport and our environmental services department in Philadelphia, PA. This position will have direct oversight of our Night Shift team and would require the successful candidate to work Tuesday-Saturday (10:30pm -7:00am). This is a full service union account overseeing a team of 15. Overall, will be responsible for all patient/bed flow operations for both the Environmental Services and Patient Transport departments. This position will be directly responsible for the daily throughput process and ensuring daily targets are being met and/or exceeded.

The successful candidate will:

• Maintain and inspect transport equipment, as well as related logistics, documentation and reporting;
• Create a positive patient experience by setting the tone and culture of patient expectations, including the provision of concierge transport services, through a compassionate bedside manner;
• Respond to and/or managing calls through the Service Response Center;
• Be responsible for driving patient satisfaction scores;
• Provide a clean and safe environment for patients, visitors and staff;
• Exhibit strong computer skills
• Has the ability to work independently
• Possess exceptional communication skills
• Must be able to lead a diverse work force in a union environment
• Work with the Environment of Care Committee and Infection Prevention Director;
• Effectively manage the Unit Operating System; and
• Support a diverse and inclusive workforce.

Is this opportunity right for you? We are looking for candidates who have:

• 3-5 years of previous management experience in a hospital environment;
• experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
• knowledge of patient care services in a health care setting;
• Service Response Center or call center experience;
• in depth knowledge of quality control systems such as TRAKKAR or TeleTracking, as well as other Sodexo systems such as UOS, Gold Check, ENGAGE and black light inspections;
• a basic understanding of Environmental Services/Housekeeping services;
• experience with vendor and contract management, as well as union and contract negotiations;
• experience effectively managing projects within agreed upon timelines;
• strong financial acumen and budget management experience;
• proficiency with computers and other technology;
• strong leadership skills and the ability to work independently to drive program compliance and reach project target dates of completion;
• strong hospitality or customer service experience.

Learn more about Presbyterian Medical at https://www.pennmedicine.org/for-patients-and-visitors/penn-medicine-locations/penn-presbyterian-medical-center

Benefits:

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Working for Sodexo:

How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities. Our Health Care Patient Transport and Service Response Center teams work to ensure exceptional patient care/satisfaction at our health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction.

Please note:

Employees who work in Healthcare and Seniors are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and upload proof of vaccination via an online portal.