Introduction

Here, we boldly bring together science and creativity to create what the world needs. An industry leader in food, beverage, health, biosciences and sensorial experiences, we create essential solutions – from global icons to unexpected innovations and experiences. Equal parts outspoken and analytical, our international collective of thinkers working with customers to bring scents, tastes, experiences, ingredients and solutions for products people crave. With more than 110 manufacturing facilities, 100 R&D centers, and 33,000 customers across the world, we’re poised to make a difference on an unprecedented scale. Without our boundary-pushing passion and end-to-end expertise, the future wouldn’t be the same.

It's an exciting time of growth for IFF, we’re inviting a dedicated and results driven individual to join us as a Customer Account Specialist.

Position Summary

A Customer Account Specialist is the voice of the Customer within IFF and manages the sales order process through shipment and delivery for assigned customers and affiliates.

Key Responsibilities

Enter customer orders into SAP, acknowledge and confirm orders back to customer.

Manage all aspects of assigned accounts, clearly communicating with the customer, Sales, and other internal teams.

Track order fulfillment progress, run open order report daily and proactively communicate exceptions to customer and management.

Log customer complaints via QM system, process Credits, Debits and RAs in Dispute Module in a timely manner.

Maintain all customer related master data.

Provide coverage for co-workers who are out of office.

Prepare forecasts, safety stock and inventory information as needed.

Requirements

• Previous Customer Service experience.
• Previous manufacturing operations experience.
• Strong verbal and written communication,
• Solid problem solving & decision-making skills.

Preferred

Bachelor’s degree and a strong working knowledge of SAP and MS Office.

Additional Information

The Customer Service role requires flexibility and adaptability to accommodate the ever-changing industry and customer demands.

Hybrid schedule available.

Manufacturing customer service experience is a plus.

IFF

At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more.