Customer Care Coordinator Job at Coleman Worldwide Moving
The Customer Care Coordinator will book and coordinate either military or consumer shipments, act as liaison to customer, providing support and communication with customer about expected move and arrival times and dates, collect and relay shipment information and documentation for customers, and distribute information to appropriate facilities, and resolve problems as necessary. Starting rate is $15-$18/hr depending on experience.
Essential Functions:
- Monitor email for new shipment offerings
- Collect pre-move surveys as well as weights and preapprovals and update company software and the carrier
- Track shipments’ estimated time of arrival and delivery information and update company software and the carrier and monitor clearing email to clear shipments as they arrive
- Main point of contact for moves, both internally and externally
- Monitor quality scores and verify accuracy
- Secure customer payment, including verify method of payment, credit card annotation
- Confirm any and all information provided from the customer and ensure the agent has the accurate information
- Liaison between the agents and customers to determine the agreeable time to for crews to pack, pickup, or deliver the customers’ shipment
- Proactively communicate information to the customer from operations regarding their move, including pickup and delivery information
- Proactively coordinate with customers and claims to rectify any damages that may occur
- Communicate any problems not rectified locally with the supervisor to ensure customer satisfaction
- Other duties as assigned
Knowledge, Skills and Abilities:
- Efficient data entry ability, knowledge of company software, problem-solving skills to ensure accurate records, and ability to handle stressful situations and conversations
- Knowledge of Microsoft Office Suite
Required Education:
- High school diploma or its equivalent
- Good telephone communication skills required
- Previous customer service experience required
- Previous data entry experience required
Working Conditions:
- Indoors
- Office Environment
- Sitting for long periods of time
Take part in a company that has been successful for over 100 years and is still growing - join the Coleman Team today!
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.