Customer Care Manager Job at BrightStar Care of Novi, MI
BrightStar Care of Novi, MI is looking to add a Customer Care Manager to our team! The ideal candidate will have a can-do attitude and ability to prioritize and balance a multitude of requests for the office environment. A professional demeanor and “wearer-of-many-hats” will be required.
At BrightStar Care of Novi we prioritize our employees by ensuring they have the pay, support, and benefits they deserve and need.
This position is not remote. We are looking for availability for both 1st and 2nd shift.
Scheduling Coordinator / Customer Care Manager Benefits
At BrightStar Care of Novi we prioritize our employees by ensuring they have the pay, support, and benefits they deserve and need.
This position is not remote. We are looking for availability for both 1st and 2nd shift.
Scheduling Coordinator / Customer Care Manager Benefits
- Competitive pay starting at $18-$22 per hour
- Weekly pay with direct deposit
- Health insurance, Vision & Dental Insurance
- 401K with match
- PTO
- We promote from within
- Exclusive Employee Discount and Gift Programs
- Employee referral bonus
- Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations.
- Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.
- Extensive relationship management with staff, vendors and customers
- Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
- Assists in the development of organization goals and agency performance improvement activities
- Administers agency policies and procedures
- Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client’s care
- Supervises, educates and coaches other field personnel, as directed by the Director of Nursing
- Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities
- Assures proper maintenance of clinical records in compliance with local, state and federal laws
- High School diploma
- 3-5 years professional work experience in a highly matrixed organization
- Understanding ICD-10, CPT coding, Insurance Authorizations
- Works independently with little to no direction
- Attention to detail possessing strong organizational skills
- Customer service including front-line customer and staff interaction
- Advanced level proficiency in Microsoft Office Suite with a strong focus on Outlook, PowerPoint and Excel
- Open minded, creative and problem solver
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