Job Info

Job Title: Customer Care Representative (CMP-ME-Augusta General Office)(39582)
NUMBER OF OPEN POSITIONS: 21
LOCATION: CMP-ME-Augusta General Office
HOURLY RATE: $22.19

Responsibilities

Handles all phases of customer inquiries received by telephone or by correspondence (written or electronic); processes applications for service and extension of facilities. Responds to customer inquiries and complaints (i.e. bill payment, usage inquiries, account updates, service, credit and collections) in a customer focused manner. Responds to maintenance concerns and emergencies during storm restoration.

• Resolves customer problems and complaints utilizing established procedures and policies, which include regulatory guidelines (customer may include: attorney, collection vendors, and/or insurance companies). Records on line entries of customer transactions into set operating systems.
• Provides account information to customers and explains bill service policies and customer rights.
• Able to work effectively with all areas of the Company to obtain pertinent information to serve customer.
• Conducts credit and collection work as necessary, including deposits, final/charge off collection, Sundry and Legal.
• Receives and logs customer inquiries, complaints, and requests for adjustments on residential and small business or industrial accounts.
• Initiates service orders, WMS orders and performs associated action, as requested.

Skills and Requirements

• High School Diploma/GED equivalent.

• Associate Degree, BA/BS in related field of study is preferred.

• Good communication skills, both oral and written, Strong customer service orientation.

• Able to coordinate multiple tasks for multiple customers in a fast-paced environment.

• Strong problem-solving skills.

• Able to work flexible schedule, as well as be available during storm/emergency situations.

• Works well within a team.

• MS Office skills.

• CSSGUI, WMS, Sundry Billing (where applicable).

• Knowledge of billing, collections and filed tariffs is a plus.

• Knowledge of MPUC Chapter 815, understanding of legal process/credit reporting requirements bankruptcy codes and rules (where applicable).

• Must be pre-qualified for this position. Applicants may take pre-qualification test at the time of posting.

Competencies

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.