We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Description

Where the Chemistry Happens

Our team is searching for a Customer Care Team Lead who is responsible for the supervision and development of roughly 9 customer care representatives /specialists within the Customer Care team while maintaining order to cash operations. As a Team Lead you will aid in the execution of the Customer Experience Strategy to ensure we are meeting and/or exceeding the expectations of our customers and internal stakeholders.

As a Customer Care Team Lead you create chemistry by…

• Leading day-to-day operations for customer support enabling specialists to perform all order to cash duties, establishing objectives and conducting regular performance reviews for your team.
• Conducting quality monitoring of reports’ performance via shadowing and as NCM investigator, and delegating and distributing work to the team.
• Providing project leadership and coaching across functions including cross BU and global projects by organizing clear key deliverables, establishing, and meeting deadlines, action item resolution, information sharing with stakeholders, decision making, and collaboration.
• Utilizing analytical skills for evaluating and communicating OTC metrics, reporting Month end activities, NCM investigation, and working with business partners for process and customer experience improvements.
• Participating in several cross-functional meetings, sales meetings, and other business meetings as required and ensuring action is taken by your team members.
• Being responsible for order confirmation/material management, communication between customer, business unit and supply chain partners depending on the needs of the team (primarily in a back-up situation).
• Providing employee feedback, coaching, and development.

Qualifications - BASF recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent

Your formula for success…

• Bachelor’s degree with at least 3 years of related experience preferred OR 6 years Customer Care,
• Supply Chain, IS, Sales, Commercial work experience required without degree.
• Related experience in activities including order to cash, procurement, supply chain planning, and/or transportation management. Demonstrated leadership capability.
• Proficient in Microsoft Suite, SAP/relevant enterprise resource planning
• Cross business unit and cross functional ability to influence others
• General business acumen
• Strong organizational awareness
• Ability to coach and mentor others

You @ BASF

At BASF you get more than just compensation, Medical & Dental. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Our Periodic Table of Benefits includes some additional perks below for starters…

• Flexible Work Arrangements whenever possible
• Retirement Benefits
• Maternity/Paternity Leave, Infertility & Adoption reimbursement
• Mentoring & Development Programs
• Employee Discounts
• Pet insurance
• Matching Donations to your favorite cause
• Access to our BASF Wine Cellar

What are you waiting for? Click Apply now to BELONG@BASF!!

BASF takes security & data privacy very seriously. Will we never request personal or financial information of any kind via e-mail, private text message or direct message on any social media platform or job board. Furthermore, we will never offer a remote position and send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.