Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world.

A commercial aircraft manufacturer, with Space and Defense as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader.

Airbus has built on its strong European heritage to become truly international - with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than six fold order book increase since 2000.

AIRBUS requires that all new employees and temporary workers of Airbus be fully vaccinated against COVID-19. Airbus allows candidates who are not fully vaccinated at the time of hire a reasonable amount of time to obtain vaccinated status. This position requires vaccination against COVID-19 or, if applicable, an approved accommodation for religious or medical reasons.

Position Summary:

Provide internal and external customer support to streamline MRO business processes. Collaborate with internal and external customers to provide WIP status, delivery dates, quotes/estimates, invoices/credits technical inquiries and logistical details. Manage all pricing agreements for MRO activities. Assist in planning and scheduling within Airbus Group and internal/external customers.

Primary Responsibilities:

1.Customer Interface ordering process 40%

• Create customer sales orders, initiate work orders and data input for supervising W/O status
• Close work orders and sales orders after delivery
• Accept Easy orders received through customer portal
• Maintain shop warranty claims are within company guidelines. Report finding to management
• Ensure customer agreements/contracts are in line with company directives
• Collaborate with CSR for Exchange (warranty, PBH, standard) orders
• Collaborate with CSM/ Sales Managers to promote and sell MRO services
• Coordinate with Accounting/Finance to insure customers have sufficient credit approval and credit limits
• 100 % replies to all customer for MRO related requests
• Deliver parts per assigned targets
• Coordinate vital forms to facilitate repair and exchange transactions
• Handle routine customer discrepancies, disputes, and warranty requests
• Advise customers of freight options as vital to ensure on time delivery, communicating tracking info.
• Offer exchanges for units when necessary, provide advance exchanges when requested.
• Maintain and update WIP report
• Notify customers of shipment tracking AWB
• Create SAP Delivery, Pick, Pack, and Post Goods Delivery transactions
• Collect end-user statements for export compliance
• Create/Print SAP Delivery notes & TF documents

2. Quotes/Estimates/Pricing 30%

• Maintain pricing policy and perform Price/Cost analysis
• Develop, maintain and enforce to yearly MRO catalog
• Prepare the quotation for all MRO areas and deliver quotation within the target lead-time
• Track status of customer quotes to acquire approval within 5 calendar days
• Assist in RFP/RFQ process
• Track status of customer quotes to acquire approval within 5 calendar days
• Adhere to all pricing agreements to include but not limited to catalog pricing, special agreements, service agreements, commercial contacts, government contracts, and Airbus Group policies/procedures

3. Invoicing/Crediting 15%

• Create/Prepare billing for all customer owned activity
• Create invoice/credits in compliance with pricing agreements
• Assist Accounting/Finance with invoice creation/follow-up
• Issue credits/debits as required
• Support accounting to reach account & receivables target

4. Forecast/Scheduling/Planning 15%

• Challenge/Agree on Scheduling/Planning with Shops in accordance with customer priorities
• Communicate an updated delivery dates to customers and guarantee 95% OTD

Additional Responsibilities:

• Recommends process improvements to encourage lean operations
• Create and maintain harmonization of "Customer Interface" process between all MRO shops
• Support/Lead projects as required
• Align with and adhere to company policies and procedures
• Additional duties as the need arises

Qualified Experience / Skills / Training:

Education:

Required:

• High School Diploma or equivalent experience

Preferred:

• Bachelor degree in associated field

Experience:

Required

• Minimum five (5) years in customer support or MRO.

Preferred

• SAP experience in SD, MM, WM or SD environment

Licensure/Certifications:

• Six Sigma Green belt preferred

Knowledge, Skills, Proven Capabilities:

• Clear interpersonal skills
• Ability to use a positive language
• Acting skills
• Attentiveness and Ability to "read" customers
• Ability to multi task
• Time management skills
• Goal-oriented focus
• Ability to understand financial statements

Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):

• Read, write, speak and understand English Language

Technical Systems Proficiency:

• Microsoft Office Suite Products Required
• SAP experience Required

Travel Required:

• Minimal Domestic and International

Citizenship:

• Authorized to Work in the US

Clearance:

• None

Decision Making, Complexity:

• Meeting customer expectations
• Decisions made on cost/ Margins
• Multitask
• Ability to resolve issues in effective/practical ways.

Organizational information:

Direct Reports:

• Exempt: 0
• Non-exempt: 0

Job Dimensions, Contributions to Success:

• Customer Satisfaction
• Liaison between internal shops and Business office Customer interface
• Demand is being met
• Turnaround times are being met for customer demand
• Overall departmental goals are met. Including P&Ls, inventory demand, on time deliveries. To drive overall customer satisfaction and grow business.

Nature of Contacts:

• Involved Communication daily with internal and external parties

Physical Requirements:

• Onsite: 99%
• Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings daily.
• Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms daily.
• Speaking: able to speak in conversations and meetings, deliver information and participate in communications daily.
• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts daily.
• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs minimally.
• Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs minimally.
• Pushing / Pulling: able to push and pull small office furniture and some equipment and tools minimally.
• Sitting: able to sit for long periods of time in meetings, working on computer daily.
• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.
• Standing: able to stand for discussions in offices or on production floor regularly.
• Travel: able to travel independently and at short notice. Very minimal amount if at all.
• Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces regularly.
• Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site

Equal Opportunity:

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status

As a leader in our field, Airbus Helicopters, Inc. provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.

As a matter of policy, Airbus Helicopters, Inc. does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

Airbus Helicopters, Inc. does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.

NOTE: Airbus Helicopters, Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.