Hello! Here at Wasatch Window Well Covers, we manufacture and install basement well covers for the Utah Valley and Denver Colorado areas. We are currently searching for a practiced Customer Experience Specialist (CES) both to guide our customers through a positive order experience and to handle day-to-day operations.

Because our CESs are the face and voice of our company, we truly value their position, and we look at this role as a developmental opportunity for the right candidates! This role also comes with the following considerations:

- We are an expanding company, and with that expansion comes the opportunity to play crucial roles and progress upwards, including but not limited to supervisor positions!

- We offer a M-F, 9-5 schedule, meaning you always have a free weekend! Additionally, we are currently offering a hybrid 3 days in office, 2 days at home schedule for those with remote work access! As long as you have a dedicated work space and an appropriate computer, you can spend half the week in the comfort of your own home! However, we are not accepting any part time schedules. You must be available M-F, 9-5.

- CESs need to have strong communication skills with customers and with other members of the team, including being able to clearly explain all of our processes and products. You will also be expected to be confident in your customer interactions so that they feel comfortable placing their trust in us!

- The starting pay for this position is 15/hour

CES responsibilities include but are not limited to:

• Responding to inbound customer text messages, phone calls, and emails
• Placing orders into our computer systems
• Navigating multiple digital databases
• Collecting card payments
• Educating customers on products and services
• Reporting to office manager
• Overseeing day-to-day operations
• Working closely with all departments to maintain a superior customer experience
• Maintaining accurate records of customer interactions
• Responding to and addressing negative customer reviews

YOU MUST MEET THE FOLLOWING REQUIREMENTS

• 1 year customer service
• Some call center experience
• Ability to navigate simple electronic systems
• Maintain a professional daily appearance (causal is ok, but something you feel comfortable wearing in front of customers and managers)

Our CESs define our customers journey from beginning to end, and that is why we are looking for the very best to join our team! If you feel like you would be a good fit, we want to visit with you! For the right individuals, no experience is necessary. We have no problem training if you have the desire to learn. Thanks for taking your time to consider being a part of Wasatch Covers, and we look forward to hearing from you soon!

Job Type: Full-time

Pay: From $15.00 per hour

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• No nights

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Hybrid remote

Ability to commute/relocate:

• Lindon, UT 84042: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Lindon, UT 84042

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