Working in the Customer Support team as a Customer Order & Fulfillment Specialist, you are the customer's first point of contact with the Veolia Water Technology & Solutions, Analytical Instruments (Sievers) department. You will be working directly with our customers, sales team and partners, focusing on operational excellence and customer satisfaction to provide the best fulfillment experience possible. This will be accomplished by sharing your fulfillment expertise from order to remittance in a fast-paced environment. Key activities within this role include, order entry, reviewing/actioning reports, troubleshooting & resolving order issues, updating the customer on the status of their order and resolving issues relating to invoicing and billing.

To be effective in this role, you will build and cultivate strong relationships & act collaboratively with sales, distribution partners, customers, and across the entire supply chain team. You will also need to leverage strong proactive diagnosis and problem solving skills to head off issues before they arise.

Key Responsibilities:

• Enter customer orders with a focus on quality, accuracy, and speed
• Proactively manage open orders for customers to drive faster delivery
• Prevent, reduce, and resolve escalations, returns, and invoicing issues
• Prioritize and manage high volume of requests from customers and the Inside Sales Team
• Engage the customer directly to resolve issues, clarify order requirements & ensure delivery of product
• Keep customers proactivity informed about the status of their orders
• Manage critical cases with a sense of urgency and ownership
• Partner and coordinate with key supply chain departments in order to satisfy customer requirements while minimizing cost and maximizing results
• Identify improvements in the processes to meet customer critical issues and requirements

Core Qualifications
Required:

• High School Diploma

Preferred:

• 2 years of experience in customer care experience or B2B customer relations experience

Other Useful Skills and Abilities:

• Knowledge of SAP, Salesforce, Citrix and other support center tools
• Solid presentation skills
• Basic billing or accounting knowledge

Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and industrial wastewater treatment. We are one of the world’s leading manufacturers of total organic carbon (TOC) analyzers and corresponding certified reference materials. Our ground-breaking endotoxin analyzer is the latest addition to our expanding analytical instruments portfolio. We strive to provide not only superior technology and design, but also outstanding quality, service, and application support. Please click here to learn more about our Analytical Instruments business.

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive compensation and benefits that include:

• Compensation - The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience, and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: $26 - $31/hr
• Health & Life Insurance
• Paid Vacation & Sick Time
• Paid Holidays
• Parental Leave
• 401(k) Plan

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****

VWTS does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of VWTS, and no fee will be due.