Pet Food Experts (PFX) has been putting people first for over 80 years. As a fourth-generation, family-owned business, headquartered in Pawtucket RI, PFX has grown to be a leading distributor of pet food and supplies servicing over 5000 independent pet retail locations in 40 plus states nationwide. PFX is an award-winning, relationship-driven, service innovator delivering best-in-class customer experiences that create long-term success and sustainability for its partners and industry at large.

Benefits and Perks:

• Full benefits package (medical, dental and vision), PTO, 401(k)
• Paid Holidays
• Employee discount on pet food & supplies
• No weekends!
• Hybrid schedule!

Schedule: Monday-Friday, 8:30am-5pm OR Monday-Thursday, 9:30am-6pm and Friday 8:30am-5pm

*Fully remote option available depending on experience!*

The primary role of the Customer Order Processing Representative is to accurately enter customers orders and discrepancy credits via upload, web submission, or email.

Responsibilities:

• Responsible for entering orders accurately and within the same day received through a wide range of sources including email, fax, web.
• Required to pay close attention to details, reviewing, adding, or deleting comments necessary to process the order
• Proofing order entry as required
• Sending order / credit acknowledgments per customer request.
• Required to make outbound calls to Sales Reps/Customers if clarification on order information is needed.
• Assist in the resolution of any order issue, credit requests
  • Research shortages and damages by working with Operations and Transportation teams
  • Responsible for creating, processing and closing RGA’s (Return Goods Authorization) and Invoice credits
  • Resolves product or service issues by identifying cause of discrepancy
  • Respond to email credit/return requests regarding order discrepancies in a timely manner
  • Handle product recalls
• Collaborate with the Order Processing Manager, Order Processing Supervisors, Senior Order Processors, Customer Service Team and Sales team to ensure flawless execution of processing efforts

EDUCATION AND EXPERIENCE

• Candidate MUST be able to travel to RI for the first week of training, paid for by PFX
• High School Education or equivalent required, college degree a plus
• 1-2 years of experience in order processing
• Keen ability to follow the order through delivery
• Proficient with Excel, Google Suite
• Solid work history, strong verbal and written communication with exemplary interpersonal and active listening skills
• Excellent organizational skills and detailed oriented

All offers of employment are contingent upon passing a required criminal background check.

Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.