For more information about our Top Workplaces Award winning company or to apply online visit: www.myLSIcareers.com

Customer Service - Financial Service Representative – Full-time and Part-time Schedules – Saturday or Sunday Required!

$17.00 an hour, plus Shift Differentials of +$2-$5 an hour!

Bi-Lingual Shift Differential of +$1.00/HR for those that qualify

Must be able to commute to an LSI location for approximately 7 weeks of in-office training – Elgin IL, Albuquerque NM or Knoxville TN!

REMOTE WORK OPPORTUNITY after initial in-office training and meeting performance expectations. MUST have a dedicated distraction-free workspace and high-speed internet of 50 mbps or greater with a static IP address. LSI will provide ALL computer and phone equipment.

For immediate consideration apply directly at www.MyLSICareers.com.

Customer Service Responsibilities:

In this exciting, fast-paced position, you will be responsible for answering inbound calls while providing remarkable customer service on behalf of Credit Unions/Banks nationwide.

Summary: Service banking transactions on behalf of a credit union or bank by accessing sensitive information and completing the transaction in the various computer platforms. You will be responsible to protect the account by ID verifying every caller (fraud prevention) along with answering and resolving a lengthy list of banking inquiries: view and reconcile account and loan related inquiries, transfer funds, reorder checks, use third-party platforms to resolve various issues (unblock debit cards, submit loan payments), view and explain why funds are on hold, and provide loan and deposit rates. A Financial Service Representative answers back-to-back calls and typically handles 10-12 calls per hour.

Language Skills: Ability to read, write, and comprehend complex instructions in an accurate and timely manner. We are always looking for individuals fluent in other languages!

Mathematical Skills: Ability to accurately add, subtract, divide, and multiply to provide callers with accurate account data.

Computer Skills: Type approximately 40 net words per minute.

Hours: Our contact center is open 24 hours a day 7 days a week - more hours to serve our client's needs creates a variety of schedule options for our staff based on our business needs.

Customer Service Qualifications:

· Experience with general banking knowledge/terminology and banking platforms (mobile, online banking) preferred

· Proficient typing and computer skills

· Exceptional attendance record - ability to work days/evening, Saturday and/or Sunday and some Holidays

· Accurately and efficiently navigate through several computer programs

· Excellent problem solving skills with the ability to multi-task

· Ability to effectively handle and diffuse challenging situations based on reason for call and temperament of the caller

· Professional and upbeat attitude that thrives in a fast-paced environment

· Desire and ability to provide excellent customer service on every interaction

Customer Service Benefits:

· $17 an hour, plus additional Shift Differentials (+$2-$5 an hour)

· Relaxed dress environment - opportunity to work from the comfort of your home after initial training – no commute!

· Generous Paid Time Off – rest and relaxation!

· Year-round employee appreciation events and online recognition award program – you are awesome!

. Free Coffee at all LSI facility locations

· Medical Insurance, Dental and Vision Insurance for Full and Part-time employees (+20 hrs/wk)

· Life and Disability Insurance

· Pet Insurance

· Paid Volunteer Time Off – give back to your community!

· Educational Assistance

· Employee Assistance Programs

· 401k Match and Profit Sharing

· Growth opportunities – 90% of leadership positions are filled from within

For Knoxville, TN applicants, please note - the LSI Knoxville office is a smoke-free campus. Smoking/vaping is prohibited on the property.

Work Location:

• One location

Work Remotely

• Temporarily due to COVID-19

Lending Solutions, Inc. (LSI) uses E-Verify to confirm work authorization with both the U.S. Social Security Administration (SSA) and the U.S. Department of Homeland Security (DHS). To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
Due to the Covid-19 Pandemic and the need for “social distancing”, our Hiring Process will include an application, and remote interviews for those that qualify.

Ability to commute/relocate:

• Knoxville, TN 37909: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• This position starts at $17/hr plus $2-$5/hr shift differentials. Is this within your acceptable range? Yes or No
• If deployed remote, do you have a distraction free environment with high-speed internet ( >50 mbps) and static IP address? Yes or No
• Have you previously applied for this position within the last 12 months or been employed by LSI at any time? Yes or No
• Are you comfortable working in a fast-paced, high volume call center environment that requires above average phone and computer skills? Yes or No
• Are you available to work nights and either Saturday or Sunday? Yes or No

Work Location: Hybrid remote in Knoxville, TN 37909

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