Customer Service Job at JCR Services, LLC

JCR Services, LLC Kent, WA

$18 an hour

Responsibilities:

  • Learn and demonstrate comprehensive understanding of the company’s products, policies and procedures
  • Navigate and communicate through different platforms, including phone, email and company’s social media accounts
  • Listen closely to customers’ questions and concerns, and respond professionally and timely to inquiries, issues, concerns of customers
  • Handle returns, exchanges and refund in a manner that satisfies all stakeholders
  • Data entry / Record details of customer contacts and actions taken
  • Outbound follow-up regarding complaints or service issues that our customers may have post-purchase.
  • Assist with other office administrative duties as needed

Qualifications:

  • Must be fluent in English

* High school diploma or equivalent required

* 1+ year of customer service experience

* Familiarity with modern warehousing practices and methods highly desired

* Excellent written and verbal communication skills.

* Fluency in Spanish or Chinese (Mandarin) is a plus.

Working Conditions:

* Warehouse/office environment

* Background and drug screenings required

If interested or need further information please give me a call at the number down below

(562) 458-6736

Job Type: Full-time

Pay: $18.00 per hour

Shift:

  • Day shift
  • Morning shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Office

Ability to commute/relocate:

  • Kent, WA: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person




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