Position Summary:

We are looking for an enthusiastic customer service representative to join our team. The Customer Service Correspondent will report to the customer service supervisor and work closely with customers, sales team, and our distribution centers to provide impeccable customer service. The primary role is to uphold our commitment of a WOW organization and to WOW our consumers end to end throughout their journey, by serving and delighting them in each interaction and across all touchpoints. This is a very dynamic, high volume, high pace role with primary focus of customer order management. Other areas of expertise may include but are not limited to general inquiries, complaints, troubleshooting, availability, returns, and product specifications. This role builds and maintains business relationships with internal and external customers by providing prompt and accurate service to promote customer loyalty.

What will you do?

· Accountable for day-to-day management of customer orders to include: payment and freight terms, pricing, availability, request/cancel date.

· Identify, research, and resolve customer concerns received by phone, email, or customer portal.

· Work cross functionally with our sales, supply planning, transportation, compliance, and IT teams

· Communicate customer concerns and feedback to appropriate teams when required.

· Perform day-to-day administrative tasks such as maintaining SAP records and CRM database.

· Prepare, analyze, and interpret customer order reporting and provide to customer and/or internal teams.

· Review customer routing guide requirements and ensure processing meets their guidelines.

· Problem solve non compliance concerns

· Performing other duties when needed

If you have some or all of the below, we want to talk to you!

· Minimum 2 years of experience in customer service

· Excellent written and verbal communication skills

· Proficient with PC applications and systems (Email, Chat, IM, Word, Excel, Power Point) required

· Tech Savvy, able to quickly learn new technologies.

· Knowledge of call/contact center environment and associated systems is preferred

· Strong Leadership, proven decision making, time management, conflict resolution and analytical skills

· Ability to develop and maintain effective and productive relationships

· Able to work independently and in a team environment

· Multi-tasking and time-management skills, with the ability to prioritize tasks.

· Ability to work in a fast-paced, high-pressure environment.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• customer service: 2 years (Preferred)

Work Location: One location

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