JSP Home Services is a family-operated plumbing and HVAC company in Kingston, NY. We proudly serve both residential and commercial clients not just in the local community but also throughout New Paltz, Catskill, and beyond. If a piece of equipment in your home or office drips, heats, or cools, we maintain, replace, and repair it! Our qualified technicians have what it takes to handle all plumbing, heating, air conditioning, and even air and water purification needs. We always deliver top-quality work regardless of the size or scope of the project.

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Kingston, NY. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

What We Do

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s heating and air conditioning systems.

The Big Task

You will lead a staff of Customer Services Reps and Dispatchers who book and schedule service calls and do whatever is necessary to achieve department booked call and sales goals.

Key Sub Tasks

• Lead and train staff on the best ways to convert calls into booked service appointments.
• Manage service dispatch and sales lead setting along with service and sales managers to ensure the right technicians and sales reps are matched to every job.
• Author and refine call scripts so they’re clear, compelling and result in more appointments.
• Become an expert of your market, know the customer needs and how best to engage them.
• Monitor performance of staff, review recorded calls and advise them on how to promote sales.
• Formalize a coaching and training platform that’s cost effective and measurable.
• Show employees how their individual contributions matter to the company’s success.
• Ensure sufficient staffing to match the business demand and seasonal spikes.

Desired Skills and Experience

• Possess the ability to inspire both personal and professional growth in our team members.
• Ability to provide unparalleled customer satisfaction.
• Ability to drive team performance to achieve all business goals and objectives.
• Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
• Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).

What We Offer

• Our top performers are among the highest paid in Kingston, NY.
• Medical Insurance -- we offer coverage for you and your family for health, dental, and vision.
• Company paid life insurance, short-term and long-term disability
• New technology, including iPhone, iPad & access to integrated software
• 401k Plan with a company match

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.

Equal Opportunity Employer

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 5 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Kingston, NY 12401: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 5 years (Required)
• Microsoft Office: 5 years (Required)
• Inside sales: 5 years (Required)
• Customer Service Management: 5 years (Required)

Work Location: One location

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