Saratoga Food Specialties, a proud Solina company,has continued to be the premier solution provider for everything flavor. Saratoga has a proven national reputation of providing an exceptional customer experience by providing a high quality product at cost-competitive price point. Our goal is to create a dynamic relationships where our creativity can shine through your culinary vision. We have locations in Bolingbrook, IL, Eastvale, CA and North Las Vegas, Nevada.

Job Description

Located in our Bolingbrook facility, the Customer Service Manager is responsible for managing the daily administration of customer service activities involving sales administration and support; customer orders and inquiries, and the processing of customer payments and credits associated with sales ordering.

• May leads/supervises/manages a team of employees. Including, but not limited to, hiring, training, assigning work, managing performance, and making employment related recommendations.
• Collaborates with Sales and Manufacturing to maintain customer accounts and establishing a close business relationship with customers, by ensuring that customer orders, inquires and complaints are properly entered, recorded and addressed.
• Respond to customer inquiries involving complex and sensitive situations. Take ownership of customers’ issues and follow problems through to resolution.
• Utilizing the ERP system, maintains a log of all consumer contacts and issues.
• Provide guidance in resolving unusual or high dollar order discrepancies; conduct additional research and analysis as required.
• Review monthly, quarterly and other routine and ad hoc reports to ensure that orders, payments and credits are being processed correctly; provide feedback and direction to employees when discrepancies are identified.
• Utilize customer proprietary replenishment systems to monitor and manage customer order volumes and out of stocks.
• Works closely with Logistics department to ensure orders are delivered by the expected date. Any issues are communicated to the customer.
• Be familiar with all company policies and procedures; uphold/enforce them in order to maintain fairness and consistency of treatment.
• Perform other duties as assigned.

Required Skills

• 3-5 years of experience Customer Service leadership in a manufacturing environment is preferred.
• Ability to communicate clearly, verbally and in writing, with key levels of management and external customers.
• Ability to lead a high-performing, customer-focused team and foster a high level of morale.
• Demonstrated initiative, detail oriented, and significant decision-making skills.
• A creative and analytical problem solver with a passion for excellent customer service.
• Enjoy a fast-paced, high energy environment and variety in duties.
• Ability to multitask under pressure.
• High School Diploma and/or equivalent work experience is required.
• Work conditions are typical of an office & plant environment.
• Position may require the physical agility of lifting up to 15 pounds.
• Position may require frequent and/or infrequent of bending, squatting, pushing, pulling, stretching/reaching, use hands or fingers, talk, hear, feel objects, tools, controls and standing/walking on concrete flooring.
• Position may require the physical ability to stand/walk for Less than 4 hours.

Saratoga Food Specialties is an Equal Employment Opportunity employer that believes everyone has the right to be treated with dignity and respect. SFS does not discriminate on the basis of national origin, gender, race, color, religion, pregnancy, gender identity, sexual orientation, protected veteran status, disability, or any other characteristic protected by applicable law. All applicants will receive consideration for employment based on merit, qualifications, and business needs. SFS participates in the E-Verify program.

Job Type: Full-time

Pay: $65,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Experience:

• Customer service: 3 years (Preferred)

Work Location: One location

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