Xtra Mile Cooling, Plumbing & Electrical, LLC has been a leading HVAC & Plumbing Company for over 20 years, based in in the Riviera Beach, FL area! We are a company committed to providing a great place to work for our employees. Our vision is to become the first-place people turn to for full-service home services, installations, and repairs for all their HVAC, Plumbing, Electrical and Generator needs. We are the home of the 5-star technician!! We invite you to be part of our team!

About Position:

Full-time employee expected to work 40 hours per week including weekends. Representatives are expected to provide exceptional customer service to our valuable customers. We provide comprehensive training to ensure our Customer Service agents are prepared to deliver exceptional customer experience while handling incoming customer calls. Research and problem-solve to identify the best actions to deliver solutions driven results. Be proactive and follow up as needed to ensure one contact resolution. Build rapport with the customer, listen to the customer's needs, use active listening skills, and use empathy to assist customers.

Demonstrate your capacity for growth by embracing challenges. We share and welcome improvement opportunities and operate in a culture of transparency, openness and trust.

Engage with your team members, your supervisor and other employees in different parts of the business to adopt healthy and positive relationships in the workplace.

Job Responsibilities:

• Serve as the first point of contact with customers and handling inquiries
• Receives inbound calls and responds to customer requests and inquiries
• Look for opportunities to offer and renew service contracts
• Schedules service visits for customers within our A/C, Plumbing, and Electrical departments
• Make outbound calls and follow up with customers for routine visits
• Transfers calls to the correct department
• Ensure the customer's information is up to date
• Assist with customer inquiries, part status, updates and schedules.
• Performs other job-related duties as assigned

Job Requirements:

• High School Grad / GED
• Prior experience working in an HVAC or Plumbing company a plus
• Dependable with excellent attendance, punctual, and a flexible schedule
• Regular and punctual attendance. Ability to work overtime if needed.
• Excellent customer service principles and practices.
• Skill in operating personal computer and programs such as database and word processing software.
• Skill in operating a multi-line phone system.
• Skill in verbal and written communication.
• Ability to handle a variety of tasks.
• Ability to perform accurate data entry.
• Team player

What We Offer:

• Competitive pay with potential opportunities for bonus and commission
• Retirement is around the corner! Plan ahead with our 401K and generous Company Match
• Rest easy knowing your family’s health is important and we offer affordable Medical and Dental. We also offer Paid Vision benefits, and other voluntary programs including Short and Long-Term Disability, Life, ADD, Accident, and more!
• Get your $ sooner with our weekly payroll
• Give yourself a chance to recharge, recover and rest with PTO days…earn from Day One and the longer you stay, the more days you accumulate
• Enjoy additional time off with 7 Paid Holidays

• Become a master of your craft with continuous learning with opportunities for advancement and professional development
• Build up your personal toolbox with our Tool Purchase Program (for Field Technicians)
• With a company who cares about YOU, come to work and enjoy what you do and with whom you work…
• ….and much more!

We are an Equal Opportunity Employer