Position: Customer Service Representative

Location: West Point, VA

Responsible for exhibiting Chesapeake Utilities Corporation’s Mission, Vision and Values, regarding external customers, agencies, vendors, internal departments and co-workers.Assist customer in an efficient and courteous manner either by accepting payment or resolving customer inquiries. Monitor computer functions and perform data entry as assigned. Perform other duties as assigned and assist with customer service related activities for the District office. Maintain good customer relations and ensure that company and departmental procedures are followed. Keep abreast of any changes in documentation requirements, methods of payments and reconciliation of accounts and additional tasks as assigned by the District Manager.

What you will do:

• Assist customers
• Collect and reconcile cash.
• Prepare daily reports and bank deposits.
• Prepare work orders to be dispatched to operational personnel.
• Print, reconcile and distribute reports and calculations.
• Perform other related functions as assigned by the District Manager or Customer Service Manager.
• Charge customer accounts for services rendered such as deliveries of propane, labor and parts.
• Issue credits and adjustments when necessary.
• Review figures to ensure proper accounts are being charged and billing is correct.
• Reconcile daily payments that are received through the mail and cash drawers.
• Reconcile all cash taken daily and prepare bank deposits.
• Receive and transmit information to and from service, installation and delivery personnel.
• Enter changes on customer's accounts
• Prepare credit history checks for prospective customers.
• Maintain customer and vendor files and store batches and reports.
• Type correspondence.
• Attend training seminars.
• Order office and computer supplies.
• Maintains good customer relations.
• Interprets, monitors and implements company policies, as they pertain to customer service.
• Involvement with Public Assistance Programs.
• Keeps abreast of any changes in documentation requirements, methods of payment and reconciliation of accounts in regards to Public Assistance programs and implements procedure for handling accounts and monies.
• Maintains and processes deposits.
• Review budgets to determine the need for increasing budget amounts.
• Assist in preparation of the customer budgets.

What you bring

• PC experience mandatory
• Excellent customer contact skills. Strong organizational skills.
• High school graduate or equivalent.
• Detail oriented and experience in computer processing helpful. Working knowledge of basic office equipment/machines. General understanding of office procedures and good public relation skills. Operation of at PC programs (Lotus 123 or Excel, MicroSoft Word or Word Perfect.)
• Ability to create, customize and apply intermediate Microsoft Word and Excel skills to many variable spreadsheets and office documentation. Intermediate Windows skills required to navigate, store and apply filed folder management, and general software applications.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence. Must have good telephone communication skills.
• Ability to calculate figures and amounts such as discounts, interest, percentages.

What’s in it for you?

• Flexible work arrangement.
• Competitive base salary.
• Fantastic opportunities for career growth.
• Cooperative, supportive and empowered team atmosphere.
• Annual bonus and salary increase opportunities.
• Monthly recognition events.
• Endless wellness initiatives and community events.
• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, Dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
• Paid time off, holidays and a separate bank of sick time!

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce and a culture that promotes a sense of belonging for all employees. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email human_resources@chpk.com or Ruth Warner, Director, Human Resources Operations at rwarner@chpk.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)