Customer Service Rep I - PPS Job at The Hillman Group
Job Summary: Establishes and maintains positive relationships with customers and Sales staff by
receiving and responding to a high volume of telephone requests. Takes orders from customers via
digital modalities, helps customers with product and technical questions, input, invoice, and
process payments. Ensures necessary margin is maintained for each sale. Works with outside sales
representatives to ensure customer satisfaction.
Essential Job Functions *
1. Customer Communication by communicating with customers to determine their product needs;
communicating Order Status with customer; working with outside sales representatives to fulfill
customers’ needs.
2. Order Entry and Processing by inputting customer’s orders into computer system; working with
customers and shipping personnel to determine when / if orders should be split; processing orders,
invoices, payments; Forwarding invoices from vendors to appropriate finance personnel; assisting
with order returns and credits with finance.
3. Pricing Management by evaluating inventory cost and sale pricing to ensure correct profit
margin; communicating with customers regarding pricing; and preparing quotations for customers.
4.Product and Merchandising Support by answering questions concerning product application and
proper usage and support Field Service staff with display materials; quickly answering customer
questions concerning product usage and specifications; and reviewing and knowing multiple
merchandising components by customer to support customer displays.
activities may change or new ones may be assigned at any time with or without notice.
Employees are expected and encouraged to participate in safety and health program activities
including immediately reporting hazards, immediately reporting unsafe work practices and incidents
to supervisors, wearing required personal protective equipment, and participating in and supporting
safety committee activities.
Education & Experience
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receiving and responding to a high volume of telephone requests. Takes orders from customers via
digital modalities, helps customers with product and technical questions, input, invoice, and
process payments. Ensures necessary margin is maintained for each sale. Works with outside sales
representatives to ensure customer satisfaction.
Essential Job Functions *
1. Customer Communication by communicating with customers to determine their product needs;
communicating Order Status with customer; working with outside sales representatives to fulfill
customers’ needs.
2. Order Entry and Processing by inputting customer’s orders into computer system; working with
customers and shipping personnel to determine when / if orders should be split; processing orders,
invoices, payments; Forwarding invoices from vendors to appropriate finance personnel; assisting
with order returns and credits with finance.
3. Pricing Management by evaluating inventory cost and sale pricing to ensure correct profit
margin; communicating with customers regarding pricing; and preparing quotations for customers.
4.Product and Merchandising Support by answering questions concerning product application and
proper usage and support Field Service staff with display materials; quickly answering customer
questions concerning product usage and specifications; and reviewing and knowing multiple
merchandising components by customer to support customer displays.
- This job description is not designed to cover or contain a comprehensive listing of activities,
activities may change or new ones may be assigned at any time with or without notice.
Employees are expected and encouraged to participate in safety and health program activities
including immediately reporting hazards, immediately reporting unsafe work practices and incidents
to supervisors, wearing required personal protective equipment, and participating in and supporting
safety committee activities.
Education & Experience
- High School Diploma or equivalent
- Strong interpersonal skills.
- Fastener experience a plus.
- Bilingual a plus.
- Excellent organizational skills and attention to detail.
- Strong computer skills a plus
- Personal Leadership - Takes initiative and follows through on promises; accepts responsibility for mistakes; protects confidentiality; voices disagreement with tact; accepts & implements change.
- Internal & External Customer Service - Exhibits cooperative behavior; anticipates customer needs & initiates service in a timely manner; exceeds service expectations at all times.
- Communication - Communicates verbal & written information in a clear, concise manner; invites contact and listens with respect; responds to voice and email in a timely manner.
- Teamwork - Arrives at meetings and appointments on time; interacts well with various personalities; shares resources; supports team decisions; contributes to team projects when asked.
- Results Oriented - Possesses current industry & job knowledge; is organized & efficient; demonstrates effective time management & multi-tasking skills; makes decisions in a timely manner
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.