Summary/Purpose:

Interact with customers by phone and in person to provide information in response to inquiries, concerns, and requests about products and services.

Essential Duties & Responsibilities:

• Deal directly with customers and vendors by telephone, electronically, or face to face
• Respond promptly to customer and vendor inquiries
• Provide pricing and delivery information
• Set up and maintain customer accounts
• Process orders, forms and requests using True Commerce and EDI systems
• Use NetSuite to process purchase orders, sales orders and other customer account related information
• Make, verify, and assign shipping dates for product orders
• Organize workflow to meet customer timeframes
• Direct request and unresolved issues to appropriate staff
• Communicate and coordinate with other corporate departments
• Provide back up reception services as needed
• Provide support to sales team including zone charts and pricing
• Enter information into spreadsheets and other forms of tracking

Minimum Requirements:

• Customer service skills.
• Attention to detail.
• Able to work in a team environment.
• Dependable and on time.
• Self Motivated.
• Available to work weekends.

Additional Preferred Qualifications:

• Ability to calculate yardage including square and cubic feet.
• Knowledge of landscaping products.

Physical Requirements:

• Ability to reach, squat, bend.
• Ability to sit for long periods of time.

Pay: Hourly, to be determined

Benefits:

We offer an extensive and competitive benefit plan for all our full-time employees as we value their time and commitment. Our benefits include:

• Medical
• Dental
• Vision
• Generous 401k match up to 4%
• Company paid Long Term Disability
• Company paid Short Term Disability
• Company paid AD&D.
• Company paid Life.
• Voluntary life for employee and family
• Health Savings plan
• Paid Time Off
• Sick Time
• Paid weekly

Please Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.