Customer Service Representative - 4-Day Work Week! Job at Northeast Air
Northeast Air Portland, ME 04102
$18 an hour
Customer Service Representative (CSR)
3 Consecutive Days Off in a Row!
We Service Private Jets!
Are you interested in the aviation industry or do you have experience or interest with customer service? As a Customer Service Representative, you will work in a team environment, working with flight crews and passengers.
Northeast Air currently has full-time and part-time openings - days, nights, weekends.
Customer Service Expectations:
- Delivering a proactive, personalized service experience to private and corporate aviation clientele.
- Arranging services including hotel, catering, and ground transportation.
- Coordinating aircraft services, such as fuel and hangar storage.
- Effectively communicating via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication.
- Educating customers on available services, promotions, and programs.
- Processing customer invoices.
- Answering customer questions and resolving issues as necessary.
Customer Service Position Requirements:
- We are looking for team members with a High School Diploma or General Education Degree (GED).
- Excellent interpersonal, verbal, and written communication skills.
- Proficient computer skills.
- Previous customer service experience preferred.
- Previous FBO experience a plus.
Job Types: Full-time, Part-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 10 hour shift
Weekly day range:
- Weekend availability
Work setting:
- In-person
Ability to commute/relocate:
- Portland, ME 04102: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
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