Customer Service Representative Job at American Backflow and Fire Prevention
Job description
Customer Service Representative(Wauconda, IL)
Job Summary
Wauconda Illinois Company is seeking an experienced Customer Service Representative to provide customer service and support to our Fire and Backflow divisions, and partners through various activities. Responsibilities include answering 60 plus inbound customer calls and providing prompt issue resolution; data entry; processing new accounts and orders; and making 60 plus outbound customer calls to obtain information and/or to provide follow up to resolve customer issues; scheduling, and occasional miscellaneous projects.
Skills/Qualifications Required
- 3 plus years' customer service experience.
- High School Diploma/GED; Certifications, Associate /Bachelor's Degree preferred.
- Experience with heavy inbound and outbound calls.
- Experience with scheduling , cross train with certified technicians, CSR Leads and Fire Division Supervisors.
- 3-5 years' business-to-business customer service account support.
- Proficiency with Microsoft Office (Word, Excel and Outlook) and intranet/internet.
- Experience with proofreading documentation, i.e, emails, and system software communications.
- Ensuring accuracy on all work orders.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Provide support to Fire division and technicians.
- Excellent communication and written skills.
Professional Requirements:
- 3 plus years of proven customer service support.
- Service or Public Safety industry a plus.
- Scheduling and scheduling software a plus.
- Associates degree or bachelors is preferred.
- Experience with Database Service Software Programs and Scheduling.
Job Types: Full-time
Application questions
You have requested that Indeed ask candidates the following questions:
- How many years of Customer Service Skills experience do you have?
- How many years of Customer Support level II experience do you have?
- What is the highest level of education you have completed?
- Are you able to work in Wauconda, IL 60084?
- Are you willing to undergo a background check, in accordance with local law/regulations?
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