Customer Service Representative Job at Cleveland County Water
Dept/Div: Customer Service/N/A FLSA Status: Non-Exempt
General Definition of Work
Performs administrative support work receiving and processing customer utility payments, preparing disconnect and reconnect lists, entering data into computer system, assisting the public, and related work as apparent or assigned. Work is performed under the moderate supervision of the Customer Service Director.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
Essential Functions
Receives and processes payments for utility bills; balances daily cash drawer and verifies accuracy.
Receives and processes applications for new service and water service tap requests.
Answers telephone; receives and responds to customer inquiries or complaints regarding utility bills in person or via telephone.
Calls in locates and maintenance calls; processes work orders.
Receives and processes incoming and outgoing mail.
Enters a variety of data into computer system.
Prepares service disconnect and reconnect lists.
Knowledge, Skills and Abilities
General knowledge of clerical and accounting terminology, methods, procedures, and equipment; general knowledge of standard office procedures, practices, and equipment; general knowledge of utility service connection and termination procedures and customer billing, collecting, and adjusting methods and procedures; general knowledge in the use of standard office equipment and associated software; ability to understand and follow oral and written directions; ability to communicate effectively in oral and written form; ability to follow detailed work procedures; ability to post accounts and to perform mathematical computations with speed and accuracy; ability to establish and maintain effective working relationships with customers, associates, department heads, supervisors, and the general public.
Education and Experience
High school diploma or GED and minimal experience in customer service, collections operations involving public contact, or equivalent combination of education and experience.
Physical Requirements
This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and reaching with hands and arms; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).
Special Requirements
Valid driver's license in the State of North Carolina.
Last Revised: 7/25/2016
Job Type: Full-time
Pay: From $15.08 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
COVID-19 considerations:
Work Location: In person
Application Deadline: 12/04/2021
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.