Customer Service Representative - In Iron River, MI

We are in the “People Business”. What does that mean? It means we are constantly on the hunt for more of the best and brightest personalities to join our dynamic team. We think when it comes to customer service our specialists should radiate our outgoing, friendly can-do attitudes. For the right person, that smile in their voice comes naturally. This position will require working onsite at 402 Washington Ave, Iron River, MI 49935 (Global Response Office).

Sound like you? We want to speak with you!

Customer Care Representative Job Description:

What are the benefits?

• Starting pay at $12/hr ($13/hr for Spanish Bilingual)
• Health, Dental, Vision
• 401k Savings
• Employee Advancement, Career Path Development
• Promote from within
• Paid Time Off for ALL employees, starts earning from day 1!
• Casual environment
• DailyPay Partner - get paid daily!

What Will I Be Doing?

• Manage high volume of customer interaction through various channels
• Communicate directly with customers on services offered by our clients.
• Assist customers with setting up accounts, technical support, and troubleshooting issues
• Keep records of customer interactions, transactions, comments, and complaints.
• Provide feedback and suggestions on the efficiency of the customer service process.
• Achieve team targets and call handling quotas.

What qualities do I have?

• Excellent customer service attitude.
• Ability to engage and tailor interactions with each customer, making their experience exceptional
• Friendly, confident, and a self-starter
• Strong verbal and written communicator
• Positive and quick troubleshooter

What qualifications do I need?

• Must be able to commute to 402 Washington Ave, Iron River, MI 49935
• 1 year of customer service-related experience (preferred)
• 1 year of call center (preferred)
• Basic knowledge of computers e.g navigation, 30+ words per minute, copy/paste, open tabs (required)
• Excellent grammar, punctuation, and spelling (required)

We are searching for confident, self-starters who want to bring positivity and a great experience to our customers. While the position is multi-faceted, it boils down to being the customer's first point of contact and representing our brand values through phone interactions.